High Technology

Consumer Electronics OEMs

Marketing Campaign Management Analytics for Consumer OEM

The client is a niche global provider of consumer electronics and multimedia applications. Its online marketing team required an intelligent campaign management system to store and retrieve transactional data ... from customers. With a highly competitive high-tech market and short product lifecycles, it needed to streamline its marketing activities to capture, service, retain and develop customers. Infosys devised a unified customer contact approach across geographies and products to streamline marketing activities across the company.

Consolidating Sales and Distribution Processes for Toshiba Europe GmbH

Toshiba Europe GmbH faced problems of inventory consolidation, planning and information transfer, as its European subsidiaries were running their own 'island applications' based on disparate AS/400-based ... systems. Infosys' solution based on Oracle E-Business Suite 11i addressed these challenges.

Oracle Implementation for a Global Electronics Conglomerate

The client is the North American subsidiary of a global electronics conglomerate with revenues of over US$ 1billion. The company manufactures and markets semiconductors, display devices and storage devices. To stay ahead ... of competition, the client needed to revamp its business processes and integrate its diverse technology platforms. The company partnered with Infosys to achieve it in a record time of 18 months by implementing a robust, scalable, flexible and highly configurable Oracle Applications R11.0.3 solution.OEMs

Semiconductor/Component Manufacturers

Process Integration across Global Centers

A global provider of products and solutions to industrial and commercial users of electronic components needed to integrate processes for programming parts at all its programming centers ... worldwide. Infosys delivered a scalable and robust implementation that standardized processes across global centers.

Requisition Automation and Control

The client is a leading US company that designs, manufactures and markets high-performance analog, mixed-signal and digital signal processing (DSP) integrated circuits (ICs). The company sought to replace its ... manual systems with an e-requisitioning application to manage over 50,000 requisitions generated each year. Infosys delivered a web-based intranet application, which not only reduced time and expenses but also eliminated inaccuracies associated with manual, paper-based requisitioning and enabled better control and prioritization of requisitions.

Software Providers/ISV

Regression Test Automation of Oracle Applications helps Intelligent Infrastructure Services Provider Reduce Testing Costs

The client, a global leader in intelligent infrastructure structures that facilitate Internet-telephony interactions, had invested significantly in Oracle applications. However, it faced challenges in regression testing due to the constant ... stream of Oracle upgrades. Infosys created a test automation framework that helped reduce regression testing effort and reduced cost by 80%. The solution also minimized business interruptions.

Client Product Customization and Revision

A provider of global, integrated mail and document management solutions sought to customize the Electronic Bill Presentment and Payment (EBPP) solution of its client and add new features. Infosys delivered a solution that integrated smoothly ... with existing accounting applications and enabled the client to offer a single invoice format across the US.

Cost-Effective Solutions for New Market Penetration

A provider of global, integrated mail and document management solutions for organizations of all sizes has subsidiaries operating in various business segments. The company ... wanted to create cost-effective solutions to enable its entry into new markets. Infosys' solution reduced costs and enabled the client to offer better facilities to its customers, such as reduced production costs, enhanced operational efficiency, and optimized quality assurance.

Demand Planning and Forecasting for an Office Products Major

Infosys helped a world-famous brand of office products and base materials enhance performance of an extensive implementation of i2's Demand Planning tool and fine tune their forecasting systems. The entire project ... was completed in less than two months through a focused cost-effective initiative.

Enabling Expansion into New Markets for an Office Automation Major

The client is a global leader in integrated mail, messaging and document management solutions. The successful launch of the re-architected version of its popular Electronic Bill Presentment and Payment product was, however, a cause ... for concern. The client faced rising maintenance costs of the older and newer versions coexisting in the market. It also needed to offer continued support for the older version, and sustained and skillful maintenance of the future version. Infosys enabled the client to enter new markets with its new product and lowered product development and maintenance costs.

Telecom/Network OEMs

Transforming Order Management for a Networking OEM

The client, a high-tech equipment manufacturer, was concerned about the effectiveness of its order management processes and associated costs. To address low customer satisfaction, limited process ... improvements and improve cost savings, the client deployed Infosys' solution-oriented approach to deliver enhanced customer experience while addressing cost and control imperatives.

Warehouse Workflow Optimization through RF Devices

The client is a global provider of products, services and solutions to industrial and commercial users of electronic components and computer products. The company also offers materials ... planning, programming and assembly, inventory management, and online supply chain tools. It had huge warehouses and sought to optimize delivery of goods based on available inventory, the size of the order and individual picker skill levels. Infosys helped reduce time-to-process by 30% by delivering a solution based on radio frequency-enabled devices to enable better tracking.

Optimizing Distribution Center Operations for a Telecom OEM

Optimal handling of Warehouse Management Systems (WMS) poses a challenge for the high-tech industry. Processes, systems and resources help manage WMS, thereby ensuring customer delight. A Fortune ... 100 telecommunications OEM major manufacturing mobile phones and offering wireless network solutions faced these challenges with its WMS. Infosys' solution helped the client quickly scale up, deliver faster time-to-market, and accelerate customer responsiveness.

Economizing a Telecom Giant's IT Spend through an Effective EAI Strategy

Australia's leading telecom service provider partnered with Infosys to revamp its Enterprise Application Integration (EAI) strategy. The company based its future IT integration on EAI to ensure easy interoperability between ... its 2,000 odd heterogeneous applications. It partnered with Infosys to halve its US$980 million annual IT budget within three years.

Application Services for a Networking Company

The company manufactures and markets networking and communications products and provides associated services globally. It sought various services such as application development, maintenance, quality assurance, etc. for its ... Japanese operations. Infosys delivered a near zero-defect application that was programmed for the Japanese characters.

Application Maintenance and Support for a Networking Leader

The client is a world leader in networking products and end-to-end solutions for unified information infrastructure. The support complexity was very high for its application portfolio that included Ariba, Clarify and custom-built applications ... with multiple production instances of Oracle Financials supporting more than 50 countries. Infosys' support engagement brought down the total cost of ownership, providing predictable service levels.

Global Implementation of Siebel CRM Solutions

A leading Australian telecom and information services major sought the help of Infosys to revitalize its Customer Relationship Management (CRM) platform. Infosys implemented Siebel eCommunications across the organization ... through the Global Delivery Model, resulting in cost advantages and faster project completion.

Globalizing VoIP PBX for a Networking OEM

Infosys helped the client, a leading global supplier of networking equipment and a network management solution provider, to develop an International Dial Plan. This International Dial Plan helped the client to scale up his flagship product

Product Development in IP-PBX domain

Infosys helped the client, a leading global supplier of networking equipment and a network management solution provider, to develop an International Dial Plan. This International Dial Plan helped the client to scale up his flagship product

Outsourcing Business Processes for Efficiency and Productivity

Infosys BPO enabled a $20bn high-tech equipment manufacturer to standardize and centralize its disparate processes. The establishment of common norms for process auditing improved its topline sales and reduced its operating costs by 30%-35%