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Case Studies
Economizing a Telecom Giant's IT Spend through an Effective EAI Strategy
The Client
The client is Australia's leading telecom service provider, with a customer base of over 16 million - 10.3 million for fixed-line telephone services and 6.5 for its mobile services. The corporate's network and systems infrastructure underpins the carriage and termination of the majority of Australia's domestic and international voice and data telephony traffic.
Business Need
The client, in the process of evolving into a voice and data giant, had also built and acquired an extremely uneven technology landscape: the company's IT infrastructure comprised over 2,000 unique systems. The integration between these systems was complex and proved difficult to enhance and maintain.
Telecommunications is an industry where margins are shrinking by the hour and cost reduction is the order of the day. By partnering with Infosys, the client envisaged to halve its $980 million annual IT budget within three years.
The Challenges
The scale of the client's operations posed numerous challenges:
- A huge number of unique applications spread over diverse technology platforms rendered future enhancement of the existing IT infrastructure difficult.
- Due to the complex nature of its IT organizational structure, the client was unable to realize the estimated cost reduction.
- Owing to lack of standardization of EAI implementation, the client was unable to optimally reuse the IT applications spread across technology platforms.
- Their EAI effort lacked adequate production support thereby increasing the risk of performance bottlenecks and potential failures.
- Business processes lacked efficiency, which resulted in low quality levels.
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