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Customer Information Management (CIM)
In the Flat World, High-Tech companies must shift from spending money on information to making money from information. Leveraging information can be hampered by data issues as well as a lack of visibility into customers’ business operations, customer-generated revenue and profitability.
Capitalizing on customer information requires seamless information availability across the enterprise, leveraging it for collaboration and decision-making, and the use of real-time data and analytics. High-Tech companies need to:
- Extract the right information from multiple customer data repositories
- Create a unified 360-degree view of customers
- Cross-sell and up-sell existing or new products and services
- Improve customer interactions with consistent, personalized service across channels
- Integrate customer information across acquired companies
Infosys’ Customer Information Management (CIM) solution increases customer satisfaction, workforce productivity and revenue, and enables informed decision-making through better visibility and unified view of customer information. Our solution provides data quality services, modeling and integration, and contextualized analytics and metrics to manage and leverage information.
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