High Technology

Industry

Aerospace and Defense	High Technology
Airlines	Hospitality and Leisure
Automotive	Insurance
Banking and Capital Markets	Life Sciences
Communications	Logistics and Distribution
Consumer Packaged Goods	Publishing
Discrete Manufacturing	Railroads
Education	Resources
Energy	Retail
Gaming	Studios and Networks
Healthcare	Utilities

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Customer Operations

In the Flat World, Sales and Marketing executives face challenges in addressing rapidly evolving customer needs through multiple channels in global markets:

Handling the growth and complexity of emerging markets
Expanding and operating the Channel Sales model in addition to the Direct Sales model
Targeting the right customers with the right set of products, services and solutions
Seamlessly integrating customer service and support with sales, marketing and product development

High-Tech companies must move from disconnected silos to implement an integrated Demand Sensing and Demand Shaping approach, along with proactive Customer Experience Management.

High-Tech companies must complement their traditional strength in product excellence with enhanced customer and partner experience.

Infosys’ Customer Operations solutions enable revenue growth through enhanced customer experience, improved operational excellence, and better internal and external collaboration. Our solutions leverage rapid technology deployment, integrated global sourcing of technology and process, improvements derived from leading industry practices and diagnostics. A metrics-driven roadmap ensures quick-wins, medium to long term initiatives and continuous improvements to maximize ROI.

Infosys' Customer Operations solutions

Infosys Transformational Order Management (ITOM): Manages complexity in the order management cycle while maximizing customer revenue and profitability.

Customer Information Management (CIM): Manages and leverages customer information to drive more efficient and differentiated customer service and increased customer satisfaction.

Integrated Customer Service Management (ICSM): Improves customer ownership experience while reducing costs and increasing service revenue.

Case Studies

Transforming Order Management for a Networking OEM