Customer Operations  |  Supply Chain Operations  |  Product Innovation   |  Information Technology  |  Corporate Operations

 

Customer Operations

Channel Stewardship: Driving Profitable Revenue Growth in High-Tech with Multi-Channel Management

High-Tech companies must adopt a multi-channel strategy tailored to the customer, partner and product. They need to become channel stewards. Storefront, emarketplace and volume channel are the three strategic approaches for multi-channel management.

Leveraging the Quote-to-Cash Cycle for Telco OEM

Telecom OEMs have several opportunities to create both short and long-term value in quote-to-cash operations. By partnering with an experienced order management vendor with expertise in integrating global processes ... and appropriate IT support, telecom OEMs can improve their performance in quote management, order management and customer information management.

Unleashing the Potential of SRM and CRM

CRM and SRM investments contribute to increased productivity and improved profitability only through efficient order management processes. Taking an enterprise view of CRM and SRM systems, companies... must integrate them to capitalize on opportunities from demand and supply perspectives to increase profits and return on investment.

Turning Returns Management into Competitive Advantage in High-Tech Manufacturing

Return rates on purchases have climbed to 20% and more in some sectors, owing to an increase in low-cost, low-contact distribution channels such as the Web. Consequently, customer uncertainty has a significant impact... on the corporate bottom line. Developing a refined returns management plan can be a vital strategic asset.

Optimizing the Field Force: Service Territory Management

Companies are targeting CRM as customer satisfaction contributes to the success of a service provider. Consumer-driven companies are automating their mobile workforce to reduce response time, increase first-call effectiveness and retain customers.

 

Supply Chain Operations

Global Trends in Supply Chain Planning in the Semiconductor Industry

We track the supply chain ecosystem in the semiconductor industry and evaluate supply chain planning scenarios in both collaborative and non-collaborative systems.

Creating Supply Chain Flexibility in the Flat World

The ever-flattening world presents supply chain risks. Are companies building flexibility to manage such risks? Infosys experts probe the existing supply chain trends.

Inventory Optimization: A Necessity Turning to Urgency

Greater variability and uncertainty across global supply chains have increased the complexity of manufacturing and distribution. Infosys experts believe that inventory optimization, backed by advanced technology, is the only way out.

Management of Supplier Risks in Global Supply Chains

Supplier risk management has gained prominence in the wake of low-cost country outsourcing, geo-political instability and recurrent natural disasters. Infosys proposes a simple Supplier Risk Management (SRM) framework to mitigate such risks.

Financial Supply Chains: Applying Classical SCM Techniques for Savings

Financial supply chains are full of untapped savings opportunities. Infosys believes that in an increasingly networked environment, systematic and proven techniques can help realize such opportunities.

Procurement: Managing Costs by Leveraging Procurement Information Intelligently

This research paper maintains that a 360° approach to looking at where enterprise spends are being made can help procurement departments manage costs better.

Knowledge Applications for Consumer Electronics Manufacturers through Supply Chain Information Management

Transforming supply chain data to information and further synthesizing information to knowledge for decision-making is imperative for competitiveness and profitability.

Delivering Business Value through Supply Chain Analytics

Supply chain analytics solutions can help managers across the enterprise analyze barriers to market entry, respond to competition within well-defined supply tier structures, deal with the threat of product substitutes, continually... drive product innovation, and manage product lifecycles to maximize returns.

Managing the Global Supply Chain and Collaboration are the Biggest Challenges

An overwhelming majority (70%) of supply chain managers indicate that managing the global supply chain is the most challenging factor in new product development and product lifecycle management. These challenges are higher... in priority above mergers and acquisitions (10%) and overlapping value chain (20%). It confirms the growing tendency for High-Tech companies to become lean and focus on their core competencies, while judiciously sourcing and forging alliances across the globe.

Integrating MES and Enterprise Systems: Creating the Agile and Responsive High-Tech Manufacturer

For any MES/ enterprise integration effort to be manageable and effective, it must adopt a top-down perspective and use processes as the organizational foundation for a staged implementation of integration.

 

Product Innovation

Globalization of Product Development: The Inevitable Next Stage

Global sourcing has become a change agent in high-technology manufacturing causing dramatic shifts in how and where product components and capabilities are sourced and where work gets done.

Globalization of Product Development: The Inevitable Next Stage - Part 2

Global sourcing has become a change agent in high-technology manufacturing causing dramatic shifts in how and where product components and capabilities are sourced and where work gets done.

Single View of the Product for Higher Productivity and Profitability

The Integrated Product Management (IPM) approach must address more than functional improvements in the design phase. It must integrate applications, processes and people across functions throughout the product lifecycle.

 

Information Technology

Lean on IT

Lean is a change management methodology that has attracted attention for the enhancements it has generated. Although at Toyota, Lean is used company-wide, in the United States, it's used primarily on the production floor. Little ... consideration has been given to using Lean in other places, least of all in an IT organization. There are several applications where the Lean methodology can be used including the IT environment.

Managing Data Quality

Statistical techniques are recommended to continuously monitor the quality of data and establish control limits. Multiple checkpoints for data quality verifications must be established in the entire lifecycle.

Going with the Flow

Statistical techniques are recommended to continuously monitor the quality of data and establish control limits. Multiple checkpoints for data quality verifications must be established in the entire lifecycle.

 

Corporate Operations

The Green Challenge: Complying with the Impending Environmental Regulations in the High-Tech Industry

Corporate sustainability has become a business reality with the European Union passing two regulations compelling high-tech manufacturers to set up rigorous recycling systems for waste of electronic and electrical equipment.

Complying with Waste of Electrical and Electronic Equipment and Restriction on Use of Hazardous Substance Directives: The Way Forward

Corporate sustainability has become a business reality with the European Union passing two regulations compelling high-tech manufacturers to set up rigorous recycling systems for waste of electronic and electrical equipment.

Related Information

Media Mention

Powering the Hi-tech Value Chain through Collaboration (Supply and Demand Chain Executive- Dec'06)
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