Corporate Operations
Whether an organization manufactures or resells a product, the responsibility to comply makes the manufacturer and the reseller legally accountable. Product compliance is a constantly evolving...
process, whose role is enhanced in product proliferations and complex supply chains. The recent increase in compliance-related penalties, fines, and recalls, has left no room for non-compliance. Manufacturers, retailers and suppliers are pressed to innovate quickly to not only create compliant products, but also to declare it ‘compliant’ by placing it on store shelves. Our expert presents perspectives on product risks and their changing dimensions, product compliance, and its declaration.
Corporate sustainability has become a business reality with the European Union passing two regulations compelling high-tech manufacturers to set up rigorous recycling systems for controlling waste of electronic and electrical equipment.
Compliance with directives such as the Waste Electrical and Electronic Equipment (WEEE) and Restriction of Hazardous Substances (RoHS) is no longer a choice for organizations in the high-technology industry. To avoid the consequences...
of non-compliance in terms of revenue losses, low brand equity, reduced customer base and potential penalties, organizations must have a well-defined strategy for compliance with these directives.
Customer Operations
High-Tech companies must adopt a multi-channel strategy tailored to the customer, partner and product. They need to become channel stewards. Storefront, emarketplace and volume channel are the three strategic approaches for multi-channel management.
Telecom OEMs have several opportunities to create both short and long-term value in quote-to-cash operations. By partnering with an experienced order management vendor with expertise in integrating global processes...
and appropriate IT support, telecom OEMs can improve their performance in quote management, order management and customer information management.
CRM and SRM investments contribute to increased productivity and improved profitability only through efficient order management processes. Taking an enterprise view of CRM and SRM systems, companies...
must integrate them to capitalize on opportunities from demand and supply perspectives to increase profits and return on investment.
Return rates on purchases have climbed to 20% and more in some sectors, owing to an increase in low-cost, low-contact distribution channels such as the Web. Consequently, customer uncertainty has a significant impact...
on the corporate bottom line. Developing a refined returns management plan can be a vital strategic asset.
Companies are targeting CRM as customer satisfaction contributes to the success of a service provider. Consumer-driven companies are automating their mobile workforce to reduce response time, increase first-call effectiveness and retain customers.
Product Innovation
Manufacturers must reduce the cost of product development and R&D to compete effectively in the Flat World. Automotive, machine tools and equipment, and mechanical and electronic sub-system manufacturers have successfully adopted...
outsourcing strategies. Companies, however, continue to face challenges when they outsource design and engineering projects. Before embarking on an outsourcing initiative, companies must evaluate issues such as governmental regulations, incentives and permissions, organizational culture towards outsourcing and management support. In this white paper, Infosys' expert provides a practitioner's perspective of the challenges that manufacturers face when they outsource design and engineering activities.
Adopting the right sourcing model – captive center vs. vendor partner – can reduce the Total Cost of Ownership and provide long-term flexibility for engineering product development.
Global sourcing has become a change agent in high-technology manufacturing causing dramatic shifts in how and where product components and capabilities are sourced and where work gets done.
Global sourcing has become a change agent in high-technology manufacturing causing dramatic shifts in how and where product components and capabilities are sourced and where work gets done.
The Integrated Product Management (IPM) approach must address more than functional improvements in the design phase. It must integrate applications, processes and people across functions throughout the product lifecycle.
Supply Chain Operations
Contract compliance is a critical area for all Chief Procurement Officers. They constantly monitor dashboards to curb savings leakage owing to contract non-compliance. This view point proposes...
Contract Performance Management Maturity Assessment Framework to identify shortfalls in contract management processes and technology capabilities. Further, our expert recommends investments in effective spend analysis capabilities and metrics to identify opportunities for shoring up bottom-line margins.
Organizations expect Services to contribute significantly to the top line as well as the bottom line even as product sales come under pressure and margins dwindle. In addition, recessionary trends have already forced many channel partners...
to go out of business. In such turbulent times, manufacturing companies should transform their service organization into a strategic differentiator. An integrated view of Service Chain Management is vital for any performance improvement in customer delivery. Focusing on improving service performance across different Service functions helps in improving customer satisfaction and enhancing service profitability.
We track the supply chain ecosystem in the semiconductor industry and evaluate supply chain planning scenarios in both collaborative and non-collaborative systems.
The ever-flattening world presents supply chain risks. Are companies building flexibility to manage such risks? Infosys experts probe the existing supply chain trends.
Greater variability and uncertainty across global supply chains have increased the complexity of manufacturing and distribution. Infosys experts believe that inventory optimization, backed by advanced technology, is the only way out.
Supplier risk management has gained prominence in the wake of low-cost country outsourcing, geo-political instability and recurrent natural disasters. Infosys proposes a simple Supplier Risk Management (SRM) framework to mitigate such risks.
Financial supply chains are full of untapped savings opportunities. Infosys believes that in an increasingly networked environment, systematic and proven techniques can help realize such opportunities.
This research paper maintains that a 360° approach to looking at where enterprise spends are being made can help procurement departments manage costs better.
Transforming supply chain data to information and further synthesizing information to knowledge for decision-making is imperative for competitiveness and profitability.
Supply chain analytics solution can help managers across the enterprise analyze barriers to market entry, respond to competition within well-defined supply tier structures, deal with the threat of product substitutes, continually...
drive product innovation, and manage product lifecycles to maximize returns.
An overwhelming majority (70%) of supply chain managers indicate that managing the global supply chain is the most challenging factor in new product development and product lifecycle management. These challenges are higher...
in priority above mergers and acquisitions (10%) and overlapping value chain (20%). It confirms the growing tendency for High-Tech companies to become lean and focus on their core competencies, while judiciously sourcing and forging alliances across the globe.
For any MES/ enterprise integration effort to be manageable and effective, it must adopt a top-down perspective and use processes as the organizational foundation for a staged implementation of integration.