Hospitality & Gaming

Make Self-service Your USP

Hotels and casinos must capitalize on the opportunity of implementing kiosk check-in to recast their business processes and enhance legacy applications. More importantly, they must understand the needs and preferences of guests to realize benefits such as faster... customer service, reduction in staffing costs, up-sell and cross-sell. Infosys’ expert, in association with an industry peer, addresses the challenges of kiosk check-in and sets a road map for implementation.

Featured with the permission of Hospitality Upgrade. The article was published in the Summer 2007 issue of Hospitality Upgrade.

'Flat World enhances innovation'

N.R. Narayana Murthy, Chairman & Chief Mentor, Infosys delivered the keynote speech at the inauguration of the Dell Distinguished Lecture Series at the University of Texas, Austin.

'Outsourcing Outsourcing - The world is flatter than you think'

In September, a New York Times article described how companies like Infosys are having many American graduates fly in for six months of training in Bangalore followed by assignment options anywhere in the world, including... America. Further, AMR Research wrote about Indian companies setting up numerous near-shore delivery centers in US time-zones. There you have it - India is outsourcing outsourcing.

'The report of my death was an exaggeration'

So wrote Mark Twain after learning that a reporter was sent to investigate whether he had died. This quote came to mind upon reading the latest in a recent spate of articles predicting the decline of India as the leading global sourcing destination.

'You can't run companies the old-fashioned way anymore'

Infosys Co-Chairman Nandan Nilekani believes that globally companies are going through a new challenge. "This challenge, in some sense, is similar to what companies went through a hundred years ago. It is a combination... of demographics, emerging economies, globalization, technology, flat world and regulation. There is a fundamental change in the way companies are run today."

Media Mentions

Fortune ranks Infosys 10 among Top Companies for Leaders 2007

Press Releases

Infosys reorganizes to leverage growing business opportunities in a Flat World

In the News