There is no industry that cannot leverage Information Technology to improve operational efficiencies, productivity and margins. The Hospitality Industry is no exception. IT and specialized IT services providers can help hotels to transform into Connected Hospitality
... Enterprises that deliver personalized guest experiences. This paper provides a holistic view of IT as an enabler of this transformation, by focusing on four key business imperatives and six 'Ps'.
As attracting & retaining guests becomes increasingly difficult, hotels are trying to provide personalized services to differentiate themselves and maintain profitability. This paper illustrates how hotel chains can leverage their converged networks cost effectively
... to increase both guest satisfaction and loyalty through Infosys' Virtual Concierge solution.
Voice over Internet Protocol (VoIP), a significant emerging technology, ensures cost savings and enhances productivity and responsiveness in the hospitality and gaming sectors. Accelerated deployment of VoIP can enable hotels and casinos to differentiate
... with innovative applications and services.
Communications Service Providers should address the changes that Voice-over IP (VoIP) heralds, especially because VoIP is a foundational technology that will allow industry leaders to leverage IP investments to offer additional services and dramatically
... improve their competitive position in the converging marketplace.
To reduce distribution costs, airlines are capping IATA travel agents' commissions. In-house travel agents operate for large corporate clients on a fixed service fee based on tickets issued, rather than commissions based on percentage of published fare.
... If travel agents were to become extinct, would we miss them?
The Internet has significantly enhanced the role of electronic distribution of travel inventory. Travel sites, GDS and online travel agents are actively participating in electronic distribution. Despite significant advantages such as streamlined front-end for travel
... reservations, electronic distribution is still plagued by issues of interoperability, rate anarchy, high costs, etc. Web Services, the latest trend in distributed computing, promises to resolve interoperability issues. This paper examines how Web Services can streamline electronic distribution of travel inventory and presents a vision of the future of electronic distribution in travel.