Life |
Property & Casualty
LifeA leading life insurance provider sought a business transformation through paperless transactions. Infosys’ solution eliminated paper-related inefficiencies in the process and ensured it became faster and scalable. Our solution...
improved money management, automated underwriting, automated requirements ordering and integrated case management. It helped the company reduce the operating cost for a ‘new business’ by 15%. In addition, the solution reduced cycle time by 10 days resulting in operational savings of US$ 3.2 million.
Long Term Care Partners (LTCP) adopted Infosys' Performance-Driven Development approach to enable federal employees in the United States to register and enroll for insurance services efficiently. The methodology enhanced LTCP's capacity...
to handle concurrent users by 1,900% and achieved a 40% reduction in the batch window. The re-architected application empowered LTCP to manage a higher volume of enrollments.
A leading reinsurance company wanted to consolidate and rationalize its IT investments. Infosys developed a 3x3 grid to identify applications that would benefit from offshoring.
A leading insurance company had to conform to SEC regulations of record making and keeping. The changes impacted the collection of information, records retention and systems across the enterprise. Infosys...
set up a process-driven PMO and implemented extensive system changes.
A leading insurance company wanted to enhance the effectiveness of its Disability Income Benefits department. Infosys leveraged its proprietary Business Transformation Methodology to improve business performance and customer service.
A leading insurance company sought to modernize its new business processing. Infosys leveraged its Business Transformation Methodology to reduce costs and time of new business processing.
A joint venture of two top insurance companies operating in the US was looking to minimize the time-to-market of new products as well as enhance and improve its existing ones. Infosys used its RPI solution framework, to empower business users, externalize...
product parameters and introduce the 'building block' approach to product construction. This helped the client introduce new products and revise existing products faster
The annuity division of one of the world's largest service companies wanted to improve customer service. Infosys partnered with the client to address the client's business goals. The Infosys team created a technology architecture...
blueprint and improved process rigor, project management, quality focus and metrics tracking to enhance the effectiveness of delivery. Our solution enabled the client to improve customer satisfaction, accelerate time-to-market and enhance IT operational efficiency
The client, a major global financial services provider, was finding it difficult to ensure adequate test coverage for critical applications. The applications and regression test bed were large but the test cycle window ...
was short. In addition, there were not enough trained personnel. Infosys built an automated regression testing suite leveraging the Global Delivery Model. Our solution ensured optimum test coverage and resulted in cost savings of US$ 3.27 million.
Property & CasualtyNationwide a large property and casualty insurer in the U.S. was constrained by weak sales reporting function that lacked transparency, had an obsolete presentation format and generated high inquiry/ support calls. The company, in conjunction with...
Infosys, built a Revenue Connection application to address the situation. The application provided a complete, accurate and timely delivery of sales data and analytics; enabled sales dashboards with a 360-degree view of sales data; and enhanced drill down capability that provided performance view to the specific policy or claim level.
Reproduced with the permission of Celent, a division of Oliver Wyman Inc.
Allied Insurance, a division of Nationwide, sells business products through a network of independent agents. The company lacked real-time workflows for quotes and policy inquiries resulting in lengthy service delays. In association with...
Infosys, the company developed Agency Management Interface (AMI), a suite of batch and real-time applications to interface with agent management systems and various corporate applications such as policy, billing, claims, and commissions. The application made extensive use of ACORD standards to facilitate information exchange and enabled significant time savings.
Reproduced with the permission of Celent, a division of Oliver Wyman Inc.
PMI offers residential mortgage insurance and credit enhancement products in the United States. The company wanted to convert HP WinRunner scripts to HP QuickTest Professional scripts in all applications,...
while enhancing the performance of automation scripts. Infosys developed a standardized testing framework that ensured significant improvement in test execution performance and smooth migration.
A global property and casualty insurance company based in the United States sought to enhance the operational efficiency of its underwriters for issuing policies in multiple countries. The legacy underwriting applications had complex workflows and business...
rules. Infosys migrated the applications offshore and established robust process frameworks. Our solution delighted customers through consistent resolution of service requests and reduced production support. In addition, it boosted productivity by opening new channels of communication with the company's business analysts.
A leading mortgage insurer partnered with Infosys to create a Web-based rate quote and payment comparison tool. Infosys' solution enabled customers to obtain rate quotes, compare multiple mortgage insurance payment plans and submit their...
applications from an integrated tool. The next-generation tool is acknowledged as the smartest rate comparison calculator on the Web.
A wealth management company's e-Business competency was limited despite several initiatives undertaken by its e-Business and customer service practice across Lines-of-Business. The company could not estimate the budget to align e-Business...
and the Common Front End (CFE) program. Infosys helped the company deploy integrated business capabilities and enhanced the competitiveness of core businesses.
A global retail insurance brokerage and risk management services company required an end-to-end policy management system. Infosys delivered a multi-user, multi-location, highly scalable system.
A leading global re-insurer wanted to implement a Human Resource Management System (HRMS) to select suitable employees and manage them effectively. The company partnered with Infosys and PeopleSoft Consulting to...
implement HRMS across nine countries in the Asia-Pacific region promptly. A multi-language, multi-currency and multi-location application was rolled out within 21 months. The solution had a substantially lower Total Cost of Ownership (TCO) and a record 99.98% application up-time.
A global re-insurer sought to automate the testing of its Business of Future (BOF) application. Infosys helped build and implement the automated system. The Microsoft Office Excel interface enables easier maintenance, and adding...
or modifying new business rules without changing the script code. In addition, users can modify the Business Rules without Quick Test Professional (QTP) knowledge.
PMI, a leading provider of credit enhancement products and lender services, wanted to improve its operational efficiency and accelerate time-to-market. Infosys implemented pmiCentral™, an information management system, to address critical business functions.
A leading re-insurance company partnered with Infosys BPO to address performance and scalability issues. The company sought to enhance the quality of processes, increase their efficiency and ensure error-free processes. In addition, it wanted highly...
skilled underwriters and claims experts to manage transactions. Infosys BPO's holistic and proactive approach helped the insurer effect a business transformation quickly. We instituted a strong change management process to enable a smooth transition from entry level processes like indexing support to high-end, complex and business-critical processes such as claims payments and employee compensation analytics.
A leading Australian financial services company had to pay accurate and timely commissions to stay competitive. Infosys implemented a group commission solution to eliminate overpayments and commission leakage.
The client, a leading financial planning, asset management and insurance company, replaced its legacy investment system with an advanced investment management system. Infosys used ACCORD - a functional, scriptless and automated...
testing solution - to accelerate deployment of the new investment management system resulting in 32% savings in time and effort compared with conventional test automation systems.
Canada's leading provider of title insurance wanted to be more client-focused in marketing new products. However, due to the volume of business and the manual workflow system, the client's insurance transaction...
processing was inefficient and incurred operational overheads. Infosys redesigned the client's systems and developed applications to help the client meet strategic objectives.
A leading personal lines insurer in the US wanted an end-to-end testing solution for its legacy applications and a new web-based application. Infosys improved IT efficiency by leveraging reusable frameworks and components, enabling...
better response to business requirements and better financial predictability.