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Streamlining Policy Owner Servicing Operations
The long-term nature of an insurance relationship and the relatively high costs incurred in initially securing that relationship, imply that the quality of policy owner servicing (POS) is critical for sustained customer satisfaction and retention.Infosys leverages its business consulting, technology and domain expertise for a range of value-generating initiatives in the POS area. We develop integrated POS solutions that offer a feature-rich, cost-effective and adaptive approach to policy servicing. We help insurers realize projected business benefits by managing complex implementation programs and managing the transition through structured organizational change management. Our experience in optimizing existing legacy systems and providing a unifying 'front end' that delivers 'integration at the desktop' helps you avoid costly applications rewrites and replacements.
Our competencies include program management, architecture definition, application development, system integration, organizational change management and deployment. Our expertise in developing single customer view-based POS environments enables you to process multiple requests simultaneously while effectively following-up and tracking extended service requests.
We combine domain expertise with functional and technical experience to deliver high value business capability projects. Our cost-effective offshore model integrated with our experience ensures that projects are delivered on-time and on-budget.
Benefits:
A streamlined best-in-class POS operation results in:
- Reduced operating costs
- Lower cost and complexity of regulatory compliance
- Increased customer satisfaction
- Increased customer retention
- Higher employee morale
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