Logistics and Distribution

Effective Application Knowledge Management

Physical relocation of the IT corporate and regional headquarters of Neptune Orient Lines (NOL) resulted in a high turnover of IT and business staff and Subject Matter Experts (SMEs), challenging knowledge transition and retention. Infosys leveraged experience... as the primary, long-term application maintenance partner to create a knowledge taxonomy for NOL's IT portfolio. Our Managed Knowledge Transfer solution identified key knowledge areas and captured it from multiple sources including SMEs, documents and code. Synthesized content made available in an easy-to-use, intuitive knowledge portal ensured seamless transition of knowledge to employees at the new locations. Detailed documents provided in the portal reduce dependency on SMEs and facilitate decision making.

DHL Express US Reduces Data Latency, Improves Visibility into Shipments

DHL Express US faced a high degree of data latency that affected revenue collection, customer satisfaction and operational efficiency. The company partnered with Infosys for a cost- and-time-effective solution. Our solution reduced data latency from eight ... hours to 15 minutes for 200,000 daily checkpoints. It enabled trace and track business processes to provide timely customer updates. In addition, the solution reduced the revenue cycle through on-time capture of checkpoints for 30,000 daily shipments.

Re-engineering Applications for 3PLs

A leading provider of transportation services in the US wanted to enter the Third Party Logistics (3PL) market, for which it wanted to develop and integrate applications to perform true transport sub-contracting. Infosys re-engineered... the client's legacy application and developed a transactional application for logistics operations. Additionally, the reporting layer of the data warehouses was improved, enabling the company to analyze trends better. The application enabled the client to streamline its business processes and to experience better productivity.