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Challenges
The key to success for an EAI effort is gaining a deep insight into the company's business processes and information systems. The diverse technology platforms of the client coupled with the fact that EAI is not a technology one can implement right out of the box, meant numerous challenges.
The key to success for an EAI effort is gaining a deep insight into the company's business processes and information systems. The diverse technology platforms of the client coupled with the fact that EAI is not a technology one can implement right out of the box, meant numerous challenges.
Business Need
- Critical to success was aligning the EAI strategy with the overall IT strategy of this initiative
- The scattered business processes that had crept in because of the company's numerous past acquisitions had to be rationalized and integrated before EAI could be initiated
- The program had multiple tracks that overlapped with the other processes of the client. On an average, each proposed center was linked with up to 70 operating company facilities. Each of these facilities fed into separate end-users and thus had different requirements. All this meant that Infosys had to deal with EAI project interdependencies between multiple tracks in the program without affecting the other business processes of the client
- A large number of the client's business processes were also being redefined. Managing EAI design and development to meet with continuously changing requirements was a daunting task
- This was the first large-size EAI implementation using onsite-offshore model for development. An effective communication and issue resolution process was imperative to the success of the project. Infosys had to develop an issue resolution system and facilitate co-ordination between 35 team members
Technology
- The presence of multiple vendors in the initiative rendered integration difficult with players driving requirements from their respective applications. Requirements from all the vendors were to be taken into consideration while performing this integration against stringent timelines
- Infosys had to build over 95 interfaces to facilitate interoperability of a large number of applications running on disparate technologies
- While a few application packages were common across the enterprise, others were unique to the local centers. The task of parallel implementation of packages without affecting the businesses outside the scope of EAI integration was complicated
- The danger of poor quality EAI owing to continuously changing technology requirements of the client loomed large
- Finally, an efficient system for uninterrupted connectivity between offshore and onsite locations needed to be put in place
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Event
Infosys at the CGT Fall Conference 2008October 19-22, 2008, The Ritz-Carlton at Grande Lakes, Orlando, Florida
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Testimonials
"Without the help of Infosys, we would have had to postpone large projects for years. We would have suffered as a result."-Terry Morgan
CIO and Senior VP, IT
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In the News
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