Infosys' Role
Infosys had already been involved with maintenance of the client's corporate systems for two years so it had a good understanding of the organization and its business - factors critical for successful implementation of EAI. Infosys was involved as a technical service partner to design, construct and implement the EAI platform for the pilot program. After mapping business processes of the client to integration requirements -- factoring in the current environment and future plans of the food products giant - Infosys selected WebSphere Business Integration (WBI) Suite of products.

 

Infosys partnered with the client to:

• Chart out the processes and implement the EAI infrastructure integrating multiple applications
• Customize and enhance the existing legacy systems to integrate into the new application architecture. This also involved data conversion and migration from the legacy systems into the new packages
• Jointly manage the integration exercise, coordinating with multiple package vendors to ensure that the synergies of the diverse processes were harnessed and integrated
• Lay the foundation for the technical infrastructure framework for total end-to-end EAI implementation

Infosys with a clear understanding of the business model, processes and goals, adopted a partnership approach and co-coordinated with the project management team of the client right from the beginning. Infosys' EAI project manager was involved in the exercise of defining interface requirements and specific applications/ package implementations. The composite team ensured optimal utilization of the resources of Infosys and the client.

 

Strategy
Infosys' own proprietary Global Delivery Model (GDM) to manage change and facilitate communication process between onsite-offshore teams proved invaluable in this context.

 

Besides, Infosys proposed a two-phased approach to the project:

• The first phase involved analysis and scoping -- systems overview, scope definition and solution architecture
• The second was for EAI interface development and implementation

Infosys also defined the Operational Architecture for the client, which included the definition and design of monitoring solution, exception handling solution, governance architecture and finally performance and optimization of EAI interfaces.

 

The most critical issue in this project was to manage the overlapping phases - the processes across the enterprise overlapped with that of the local centers thereby making interfacing a difficult task. To tackle this, Infosys created two tracks: parallel and independent, based on the availability of the requirement specifications for that interface. Infosys also created a Project Management (PM) track and a technical track for dedicated focus on these areas. This effort considerably speeded up the project by aligning the delivery dates for EAI interfaces with minimum impact to the overall schedule.

 

The CMM level 5 practices coupled with Infosys' proven process of development based on checklists and templates while maintaining design and scrupulous documentation and stringent reviews by senior team members considerably eliminated performance bottlenecks and potential failure of the EAI architecture.

 

Benefits

• The client witnessed significant cost savings as Infosys Global Delivery Model (GDM) methodology ensured greater offshore capabilities. Since the development infrastructure was located at the client site and the offshore team connected to it from Infosys' Bangalore (India) facility, no separate environment was setup for offshore development
• Quality gains by extending Infosys 'matured' quality processes for mutual gains
• Infosys has put in place a repertoire of knowledge artifacts that the client can access for its future initiatives -- templates, standards and checklists are readily available
• The client was ensured a quick turnaround time with Infosys' iterative approach instead of waiting to start development till all the EAI requirements are available and finalized
• Efficient resource management across phases ensured quick ramp-up of resources for the client

 

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Related Information

Event

Infosys at the CGT Fall Conference 2008
October 19-22, 2008, The Ritz-Carlton at Grande Lakes, Orlando, Florida
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Testimonials

"Without the help of Infosys, we would have had to postpone large projects for years. We would have suffered as a result."

 

-Terry Morgan
CIO and Senior VP, IT

 

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