"Our association with Infosys started when Infosys took responsibility for support services from the incumbent vendors. The challenge was compounded as peak business season was just a couple of months away. The entire transition, including that of people and knowledge, was completed in three months, and Infosys took independent charge of support from November 1, 2007.
It was the professionalism, the hard work and the ’can do‘ mindset of the Infosys teams, working in tandem with other partners in Boots, in multiple locations that enabled the successful transition of applications well ahead of the critical Christmas trading period. They ensured a clean and incident-free business-trading season for Boots.
Our decision to choose Infosys as a partner for Boots has been vindicated by Infosys’ 100% adherence to SLAs, their ability to build high predictability into application availability and high end-user orientation, for more than a year now. They have provided immense value to Boots as an organization through their proactive service improvement measures. With them as partners, our colleagues can now concentrate on growing the business - feeling assured that all applications are up and running smoothly."
- Stephen Banks
Director of IS&T, Boots
Argos Business Solutions (ABS)
"Infosys’ process-driven approach provided us complete clarity and transparency at each step of the program. Their understanding of the retail sector, especially the loyalty management space, brought valuable experience and knowledge to the development process. This experience has allowed rapid integration with Home Retail Group core systems and has ensured quick results."
- Jon Dixon
General Manager - Rewards
Argos Business Solutions
Infosys helps ABS ramp up customer satisfaction
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"Without the help of Infosys, we would have had to postpone large projects for years. We would have suffered as a result."
- Terry Morgan
CIO and Senior VP, IT
Supermarket News, November 22, 2004
"Infosys understands the supply-chain side of our business as well as any seasoned veteran. They integrate knowledge of our work systems, practices, technology and culture to provide the appropriate solutions. I would strongly recommended Infosys to any business that is interested in streamlining work practices, realizing cost savings or margin gains, and seeing data compiled in a way that significantly improves decision making process."
- Catherine Green
Senior Vice President, Fresh Merchandising, Distribution and Quality Assurance
" We chose Infosys probably a little different route than other companies do. We hired a new Director of Supply Chain Systems who had experience with Infosys in his prior job with Rockport. So we trusted him that he already had developed a relationship with Infosys and he suggested that, that would be a great way for us to go. And we started slowly - we brought in two people and they helped us develop a great relationship, and we….its been…grown along with that relationship to where we are today.
One of our strategies is to have a very tight relationship with out user community and IT, so we feel that they're partners, and we brought Infosys into that relationship as well, so our user community is as comfortable working with Infosys as ourselves, and we don't feel threatened by that. It actually has developed a very strong kind of triad relationship that we've leveraged. In fact we're kind of surprised that our user community asks for people from Infosys by name- just kind of unusual, but we think that that's kind of symbolic of the relation ship that we've all developed.
Our relationship with Infosys has exceeded our expectations. It's actually allowed us to do things that we couldn't have done before, that we've just gone through a merger and acquisition, which put a lot of pressure on IT. We couldn't have responded before unless we had a relationship with Infosys, and then when this additional workload came …came on us overnight, it allowed us to almost instantaneously apply resources that got us through some rough times."
- Bill Homa
ARC Advisory Group
"Infosys has the most experience among GSPs in the implementation of off-the-shelf MDM solutions, and they are benefiting from having made early investments in the MDM area. Today, Infosys has. consultants, solution specialists, and technology developers devoted to the MDM practice. They have done more implementations of off-the-shelf MDM software than any other Global Service Provider. Their penetration of the Retail sector is particularly noteworthy. They serve. top retailers in the US."
- Steve Banker
ARC Advisory Group