Retail

White Papers

The smart store of the future – powered by faster, cheaper and efficient IT

To drive personalization profitably, retailers are investing in enabling their brick and mortar stores digitally – with mobile POS, kiosks and wireless capability in the store. This shift to ...

Enabling targeted marketing in grocery

Grocers are transitioning from aggregated demand-driven decision making to a more personalized, omni-channel approach that engages their consumers better. While well-integrated...

Unlock value through analytics-driven insight and action

The growth in online shopping, the explosion of smartphones in emerging markets and the thinning lines between privacy and openness on social media networks are trends that define today’s connected world. The gold rush is...

Catch on with the omni-channel customer

In the digital world, understanding your consumer is a critical success factor. Targeting appropriate products, services, and campaigns that are relevant to the individual consumer enables faster sale and more effective use of an organization’s...

Supply chain traceability with RFID and SAP

This paper examines how data amassed from RFID infrastructure can be integrated with enterprise systems using SAP Object Event Repository (OER) for...

Fast-tracking your business transformation: Get freedom from focusing on the fringe

Today’s business landscape is competitive, demanding, and unrelenting. Your customers are technology savvy; they know their needs well. High levels of service are now basic expectations while customer...

Harnessing the power of big data – big opportunity for retailers to win customers

Organizations are producing large volumes of data across the supply chain and at various customer touchpoints. At the same time, there is this exceptionally large volume...

Enterprise Mobility with Sybase Unwired Platform

Many organizations face the need to make an important decision of choosing the right development approach after selecting a mobile platform like SUP (Sybase Unwired Platform). While there...

Agile Supply Chain Management: Information Visibility and Integration Highlights

Developing economies remain the stronghold of family owned retailers as global packaged goods companies find it difficult to connect with distributors owing to technical barriers. As a result, measuring...

Diligent Preparation Paves Way for a Successful Retail WFM Implementation

Though the Retail space has seen a spurt of Workforce Management (WFM) implementations in the last three years, the outcomes have been a mixed bag of successes and failures. Factors...

Green PLM for Fashion and Apparel: Designing Profitable Eco Labels

The Apparel Industry faces a unique challenge of minimizing environment impact of its products, while maintaining fashion quotient. Regulatory mandates and growing awareness on the negative environment impact of apparel manufacturing...

GreenPLM: Not just another Database Solution! - Part 2

Infosys' GreenPLM framework adopts a process-oriented, tool-based approach to transform the product development process for sustainable products that comply with regulations. Our experts propose approaches to implement GreenPLM depending on the size of the...

Retailers Must Not Take It Cool - Looking Beyond Legal Compliance at Country-of-Origin Labeling

An increased awareness about food safety, quality and nutritional value among consumers in the United States makes Country-of-Origin Labeling (COOL) a regulatory as well as a business imperative. This paper examines why retailers should...

Using Advanced Category Analytics to Fuel Consumer-Centric Merchandising

The age-old question "Who is buying what, when, where and why, and what will they want tomorrow?" will always exist in the retail-distributor-manufacturer chain. The challenge is to learn as much...

GreenPLM: Going Green the PLM Way - Part 1

Organizations are adopting an eco-friendly approach to business and developing green products. Our experts propose green processes across the PLM (Product Lifecycle Development) lifecycle to reduce the environmental impact. Infosys' GreenPLM framework is based...

A Stitch in Time

Apparel and footwear manufacturers/retailers need to address the complexity of product lifecycles. While speed-to-market is critical in certain product categories, it is not in others that need to factor in consumer feedback, and consequently...

Retail Execution Excellence: Imperative for Success of New Product

A synergy between CPG enterprises and retailers makes product launches more successful. CPG companies can benefit when they focus on key factors such as visibility, process capability and analytics during retail execution....

Preparing Retail IT for a Flat World

Monolithic, fragmented and inflexible legacy systems prevent retailers from realizing the promise of a global marketplace. Retailers need to transform their IT environment to reflect the dynamics of a flattening world. They must build...

Establishing a Business Intelligence (BI) Self-Service Platform

The implementation of a self-service Business Intelligence platform is a daunting task. Its benefits, however, are substantial and influence the performance of everyone in the organization. Find out how a self-service Business Intelligence platform can be enabled effectively.

Business Intelligence (BI) Governance

Given the limitations of people, infrastructure and budget, companies must classify and prioritize their business requests, which in turn, require them to implement a formal IT governance process. However, to prioritize Business Intelligence (BI) requests along specific criteria, they...

Leveraging Internal Visibility to Reduce Item Landed Cost

Traditional approaches that help companies reduce landed costs focus on the symptoms and not the causes of the problem. If a company views transportation as a problem area, it may implement a Transportation Management System (TMS), expecting...

Store Clustering - More Than One Right Answer

Retailers need to focus on customer retention due to intense competition. While sophisticated clustering tools provide market insight, retailers are often unable to choose the right clustering approach. This white paper explains how...

Shrink Management

Better use of technology can tackle shrink, from mitigating theft to POS error reduction. The reasons behind shrink are varied, depending on the kinds of product and clientele. In this paper we provide an approach that ensures...

Collaboration in Category Management

Collaboration in category management has become a business requirement. It provides retail and CPG companies the agility to react quickly and effectively to rapid changes in consumer tastes and behavior.

Click 'n' Mortar: Achieving Multi-Channel Integration

This paper provides insights into multi-channel retailing based on client experiences and provides recommendations for building a customer-centric retail enterprise

Harnessing the Power of Web 2.0 in Online Retail

Traditional retailers with a growing online presence as well as pure-play online retailers are all coping with similar challenges in the face of competitive pressures: the need to differentiate...

Multi-Channel Retailing Goes Mainstream

This paper provides insights into multi-channel retailing based on client experiences and provides recommendations for building a customer-centric retail enterprise.

Presenting a Great Gifting Experience with Registries

Gift registries – where people expecting gifts on special occasions make and share wish lists with friends and families – are a major revenue stream and marketing tool for multi-channel retailers....

Reverse Logistics Management: Turning the Misery of Product Returns into a Strategic Differentiator in Multi-Channel Commerce

The retail industry seeks to satisfy consumer demand with a range of products and variants. Ironically, the myriad choices elevate consumer expectations to such high levels that the slightest variation in product attributes cause dissatisfaction and returns....

Demand Management in a Multi-Channel Commerce Environment - How Complex is it?

As customers and business partners get more demanding, manufacturers are under pressure to get their orders right when it comes to delivery. Customers want the 'perfect order' - the correct product sent and delivered...

Retail Multi and Cross Channel Fulfillment: The Challenges and Requirements

In a multi-brand, multi-channel business environment, retailers are challenged to deliver a seamless shopping experience. The challenges span item data management, merchandising, customer marketing, pricing...

Harnessing the power of Web 2.0 in online retail - Part 2

Traditional retailers with online presence as well as pure-play online retailers are coping with similar challenges in the face of competitive pressures: the need to differentiate themselves, expand reach to the...

Plugging Retail Pharmacy Revenue Leaks

With rising insurance-driven revenues, pharmacies need to ensure that they receive payments at contractually agreed rates. Non-compliance with this prerequisite results in 2%-4% leakage in pharmacy third-party revenues....

The Right Pharmacy Management System

The benefits of pharmacy management systems include automating processes, streamlining workflow and enhancing customer base. However, choices are tough with limited products and the high cost of customized solutions. This paper offers guidelines for selecting the right system.

Improving the Online Pharmacy Experience

An improved online pharmacy experience helps pharmacy retailers in several ways, enabling them to attract new customers, enhance customer loyalty and increase sales of prescription drugs, services and front-end items. This paper identifies...

Enabling Enhanced Consumer-Centric Pricing

Price optimization solutions provide a scientific approach to help retailers improve margins and increase sales. Insights into strategies, methodologies and best practices in price optimization can help retailers mitigate risks in implementing these solutions and also maximize benefits.

Integrating Task Management and Labor Scheduling to Boost Store Productivity

Store task management aims to streamline workflow and communication between the corporate and stores, and optimize and drive execution compliance. While it helps improve customer shopping experience, ensuring that it does not impact labor costs is a challenge....

Successful Store Execution – A Holistic Approach

Successful store execution involves selling profitably and satisfying customers, while keeping store associates motivated. However, retailers’ in-store efforts and investments have traditionally been piecemeal and disorganized....

Increasing Consumer-Centricity by Reducing Cycle Time

Global sourcing presents benefits as well as challenges for apparel and footwear companies. In this landscape, retailers need to explore ways to reduce cycle-times and change merchandise assortments to match consumer...

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