Utilities

Features & Opinions

From the Podium: AGL Delivers the Smart Customer Experience

AGL Resources implemented Infosys' web-based, self-service solution to enhance the customer experience through online registration, billing and payment.

AGL Resources and Infosys made a joint presentation about the success story at AGA/EEI Customer Service Conference and Exposition 2010. Infosys' usability-oriented approach helps customers of AGL Resources take informed decisions in energy conservation. The solution enables targeted promotions and marketing campaigns, personalized service, and better collaboration with customers.

The advanced, interactive functionality, built on the foundation of Infosys Customer Self-Service Energy Manager, helps AGL Resources-

  • Increase customer adoption of web self-service portal
  • Reduce the number of calls to the contact center
  • Present usage and billing data graphically
  • Enable bill comparison
  • Reduce operational cost, through paperless bill
  • Comply with regulation

Download the presentation
Published with the permission of AGL Resources

Learn more about Infosys' Web-based Self-service solution

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