Utilities
Ameren saves US$ 25 million from streamlined supply chain
Infosys helped the leading utility reengineer its manual and fragmented supply chain processes to improve productivity by over 50% and reduce cycle times by over 60%.Download
Hafslund offers a compelling customer experience with CRM
Infosys' CRM solution integrated the Norwegian utility's IT systems to help enhance customer relationships.More
United Utilities adopts SOA to modernize systems
With Infosys' legacy modernization solution, United Utilities realizes its vision of creating a flexible IT environment.More
British Energy achieves business-IT alignment with SOA
Infosys adopted a Process Driven Architecture approach to help British Energy scale up and innovate.More
Ameren Saves US$ 25 million from Streamlined Supply Chain
Ameren recognized the services account for over 60% of its indirect spend. Infosys helped the energy major reengineer manual and fragmented supply chain processes to improve productivity by over 50% and reduce cycle times by over 60%.Automation of Meter Processing
The client is a leading electric utility company in the US. The company sought to integrate and automate its existing systems for metering service requests. Infosys provided end-to-end application development which involved a GUI interface for...CRM Framework to Improve Customer Service
The client, a leading electric utility company in the US, partnered with Infosys to develop a sustainable process to improve and measure customer satisfaction.Call Work Optimization and CTI Implementation to Improve Customer Service
A utilities company sought to improve the productivity of call service representatives (CSR) by improving the design of workstation applications after a usability study. In addition, the company wanted to integrate computer...Call Handling Optimization
A leading South-Western US electric utility company implemented a customized GUI-based customer information system. The enterprise-wide application was rich in functionality, but it was not conducive to workflow in...Implementing a Large, Complex, Mission-Critical Customer Service Application
With deregulation of utility markets just six months away, a utility company needed a year to replace its old legacy system. It had to replace the legacy CIS system with a distributed customer service system based on a...Production Support and Maintenance of Customer Information Systems
The client wanted to execute production support and maintenance of its applications after successful replacement of its legacy CIS system with a distributed customer service system based on a relational database.
Defining Document Management Solution
The client, a leading insurance company, felt that business growth was threatened by increases in its operating costs. The company identified business processes and workflow required for efficient management of...Development of Project Portfolio Management Processes
The client is a leading electric utility company in the US. The company could not satisfy demand for resources to meet business needs. There was little accountability for benefits claimed by sponsors during...Defining Roadmap to Align Technology Assets with Current and Future Business Needs
The client is an electric utility major, with significant generation, transmission and distribution assets in the western part of the US. The company realized that growth in information technology services created hundreds of disintegrated...Defining Talent and Performance Management Framework
The client is a leading electric utility with more than 12,000 employees. The company needed to manage IT workforce capabilities to ensure availability of competencies and alignment of capabilities with business...Shared Service Offerings
The client is a leading electric utility company in the US. The company faced business issues as a result of different shared service departments such as Finance, HR, and Legal. Infosys provided shared...Passport Implementation - Transition from Legacy System to a New Work Management System
The client, a Fortune 500 company, is a major electric utility that distributes and supplies electricity to a wide range of customers including domestic customers and medium/ large commercial and industrial...Design and Development of a Pricing Tool for Transmission and Distribution Operations
The client, a West Coast-based electric utility, faced a lot of operational challenges with its disparate and antiquated work management systems. The company sought a scalable architecture compatible with...Mobile Enablement of Transmission and Distribution Operations
The client is a leading electric utility company in the US. Its applications in field tools were not based on standard architecture and lacked consistency. The company sought a common mobility architecture...Automation of Field Force Service Operations
The client, a leading utility company in the US, wanted to integrate MDSI's Advantex with messaging technology over a wireless network to connect FSRs to the field order system in real-time or near real-time.Media Mentions
Fortune ranks Infosys 10 among Top Companies for Leaders 2007
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Infosys reorganizes to leverage growing business opportunities in a Flat World More
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