Utilities can extract maximum value from their Geographic Information System (GIS) programs by prioritizing key areas of implementation. In a presentation at DistribuTECH 2009, Infosys’ experts proposed a three-step approach to realize... value in a GIS program: 1- Discover business opportunities across the operations landscape, 2- Align opportunities with business goals, and 3- Monitor value to ensure sustainability.
Infosys’ experts consider regulatory compliance as an opportunity to implement Advanced Metering Infrastructure (AMI) and Meter Data Management (MDM) systems. It will ensure the transformation of operations and development of innovative services.
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The dynamic landscape in Utilities demands better risk management and accelerated time-to-market. Infosys' experts blog on addressing project challenges by capitalizing on the Oracle E-Business Suite.
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The Internet offers infinite possibilities for utilities. Web 2.0 enables self-service, customer participation and generates revenue through social networking and social commerce.
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With deregulation of utility markets just six months away, a utility company needed another year to replace its old legacy system. Infosys developed a CRM-focused system using a co-sourcing approach. The new architecture enabled the company to accommodate
... immediate and new requirements to meet the new market conditions.
An electric utility major realized that growth in information technology services created hundreds of disintegrated applications. A rising operations and maintenance budget did not reflect in incremental value for end-users. Infosys identified cost savings in applications
... that could be retired, consolidated or enhanced and ensured that the new applications were simplified, standardized, and integrated.
A leading utility company sought to improve the productivity of its call service representatives by improving the design of workstation applications. It also wanted to integrate computer telephony to reduce the duration of calls.
.. As a result of Infosys' solution, the client was able to improve customer satisfaction and save on training costs.