From customer experience and smart meters to modernizing customer information systems, read about the trends that are keys to success in the new utilities business landscape.
Web portals for straight through processing of transactions help water utilities provide a consistent customer experience.
The article was first published in Utility Week of 25 Nov. 2011
Infosys’ expert proposes a cryptographic solution based on asymmetric keys to secure customer data in a smart grid.
Published with permission of Energy Central
SOA-based analytical solutions help utilities take informed decisions for enhanced operational efficiency, customer service and asset utilization.
Published with permission of EnergyPulse
Pre-configured package solutions integrate meter-to-cash and customer service processes to address challenges in customer care and regulatory compliance.
Proactive leak management helps gas utilities ensure uninterrupted supply and comply with regulation.
Published with permission of Pipeline & Gas Journal
Smart meters must be integrated with advanced distribution automation applications to implement the smart grid, according to Infosys’ expert.
Published with permission of EnergyPulse
Artificial neural networks provide convenient and robust techniques for secure, economic and efficient operation of microgrids.
Published with permission of EnergyPulse
Utilities must focus on smarter distribution operations to realize the benefits of their advanced metering and grid infrastructure.
Published with the permission of EnergyPulse
Utilities can improve operations and reduce their carbon footprint with robust systems for asset and data management.
The dynamic landscape in utilities demands better risk management and accelerated time-to-market. Infosys' experts blog on addressing project challenges by capitalizing on the Oracle E-Business Suite.
Utilities must adopt innovative practices across channels to improve the quality of service, reduce costs, enhance the customer experience, and manage energy demand through advanced metering programs.
Published with the permission of EnergyPulse
Utilities can extract maximum value from their Geographic Information System (GIS) programs by prioritizing key areas of implementation. In a presentation at DistribuTECH 2009, Infosys' experts proposed a three-step approach to ensure ...
sustainability and realize value from GIS programs: discover business opportunities across the operations landscape, align opportunities with business goals, and quantify value.
Infosys' experts consider regulatory compliance as an opportunity to implement Advanced Metering Infrastructure (AMI) and Meter Data Management (MDM) systems. It will ensure the transformation of operations and development of innovative services.
The Internet offers infinite possibilities for utilities. Web 2.0 enables self-service, customer participation and generates revenue through social networking and social commerce.