Utilities

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Analytical CRM

Infosys' Analytical CRM solution has been proven to deliver revenue enhancement and cost reduction through a comprehensive offering yielding insights into customer behavior. Our solutions include identification of opportunities to enhance customer satisfaction scores, rationalizing call center costs and enhancing credit quality by leveraging dynamic credit history information.

Our clients have extensively used our Enterprise.net for customer information system for critical processes such as customer care, meter reading, billing, payment, field management and distribution. The CIS solutions have helped clients improve efficiency and reduce cost of operations through the enhancement of application functionality, use of reusable components and roll-out of more flexible business processes.

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CRM Framework to improve Customer Service

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Enhancing the Agility of Customer Information Systems in Utilities