Comprehensive Customer Service Solution
Infosys' Comprehensive Customer Service Solution (CCSS) addresses the entire value chain of customer service.
| Challenge |
Solution |
Benefits |
| Customer Information Systems (CIS) applications are not focused on call processing effectiveness |
A holistic framework addresses specific challenges of customer service |
Current practices combine with industry-best practices for incremental value |
| Rigid architecture of CIS makes it difficult to maintain and enhance CIS on time and within budget |
Modular approach to modernize customer service processes and systems maximizes return on IT investments |
Well positioned for future growth and change |
| Slow response to changing business scenarios such as Merger & Acquisition and deregulation |
Customized transformation or modernization roadmap at any stage of journey, be it large CIS replacement, re-engineering or a long-term phased modernization |
Reduction in customer service operational costs across functions, improved customer satisfaction and improved IT and business architecture |
The Infosys Advantage
- A choice of investment size at a lower cost
- A choice of IT platform (.NET, Java, COBOL/IBM MF)
- A solution for solving business problems while addressing IT concerns
Infosys' Comprehensive Customer Service Solution (CCSS) addresses the entire value chain of customer service. It provides a matrix of three logical layers and four key functional areas.
Our 3 stage approach to achieve the transformation is illustrated below.
