Utilities

Customer Service

Configuration, Change and Release Management (CCRM) Services on Cloud: Benefits of Private Cloud for CCRM Services

Software configuration, change and release management services, provided in a conventional environment, have their limitations. As utility enterprises... scale to meet customer demand, the cloud can play a vital role in delivering these CCRM services in a seamless manner.

Transmission & Distribution

Lull after the Storm: Disaster Management for Utilities

Utilities are prone to natural disasters. A robust disaster management system requires information that is accurate and timely. According to our expert, Geographical Information System (GIS) plays a vital role in effective disaster... management. Our white paper discusses a GIS-based application framework that helps utilities assess damage, and enables emergency response management, restoration work management and disaster communication management.

Regulatory Approach to AMI Implementation

Automated Metering Infrastructure (AMI) implementation was encouraged by the Energy Policy Act 2005 in the United States and the Department of Infrastructure in Victoria, Australia. Thereafter, utilities commissioned pilot... projects worldwide to test its feasibility and meter vendors aggressively marketed their product range. However, there is no clear direction, consensus or mandate from regulatory authorities. In this paper, Infosys' expert discusses the regulatory perspective on AMI, the process challenges and the best practices in implementation.

AMI / MDM Initiatives and the Role of IT in Achieving Benefits of AMI System

Operational efficiency in the distribution and retail sectors of the electrical utility industry depends on day-to-day activities such as consumer meter reading, billing and revenue collection. Utility companies face... challenges in electricity distribution and supply, specifically in meter reading, billing and cash collection for the energy sold to end consumers. In this article, Infosys' expert focuses on the key enablers in implementing the metering solution.