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Operating Metrics


Revenue segmentation - Consolidated Basis except where specified otherwise FY11 FY10
Revenue by geography
North America 65.3% 65.8%
Europe 21.5% 23.0%
India 2.2% 1.2%
ROW 11.0% 10.0%
Total 100.0% 100.0%
Client's Industry class / Vertical Domain
Manufacturing 19.6% 19.8%
Insurance, Banking and Financial services 35.8% 34.0%
Telecom 12.9% 16.1%
Retail 14.2% 13.3%
Others 17.5% 16.8%
Total 100% 100.0%
Contract type
Fixed price 40.3% 38.5%
Time and Material 59.7% 61.5%
Total 100.0% 100.0%
Service offering
Application Development 16.0% 18.0%
Application Maintenance 23.0% 23.3%
Business Process Management 5.6% 6.1%
Consulting Services and Package implementation 25.5% 24.4%
Infrastructure Management 6.3% 7.2%
Product Engineering Services 2.4% 2.2%
System Integration 5.4% 4.2%
Testing Services 7.5% 6.4%
Others 3.4% 4.0%
Total services 95.1% 95.8%
Products 4.9% 4.2%
Total 100.0% 100.0%
Client concentration
Top client contribution to revenues 4.7% 4.6%
Top 5 client contribution to revenues 15.4% 16.4%
Top 10 client contribution to revenues 25.7% 26.2%
Number of active clients 620 575
New clients added in the period 139 141
Repeat business % 98.0% 97.3%

Effort and Utilization 2011 2010
Onsite-Offshore Effort Split
Onsite 24.2% 22.6%
Offshore 75.8% 77.4%
Utilization measures
Including trainees 72.0% 68.1%
Excluding trainees 78.9% 74.4%

Employee Metrics 2011 2010
Employees, period end  
Total Employees 1,30,820 113,796
S/W professionals 1,23,811 106,864
Services 1,09,026 93,254
Banking Product Group 6,220 4,730
Trainees 8,565 8,880
Sales and Support 7,009 6,932
Attrition, annualized 17.0% 13.4%
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