Features & Opinions
Infographically speaking: customer relationship management (CRM) trends in 2013
9 new-age CRM approaches to increase customer relevance and stay top of mind.
— By Raul Fabre, Partner & CRM Practice Leader, Consulting & Systems Integration
With heightened customer expectations in the multichannel era, what works today won’t work tomorrow. In fact, many CRM executives find that some of their approaches are out of date and need a big rethink. This infographic gives you a nine-point agenda that straddles the latest in CRM technology and strategy. If you believe these points will interest your peers, colleagues or social circles, share the infographic with them via email or social media.
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