The key to delighting today's consumers is to create highly focused customer loyalty programs, with targeted communication and consistent cross-channel experiences.
Published with permission of Internet Retailing
It's a question so often asked: Do you need change management (CM) during a cloud implementation?
A lead consultant with Infosys' Consulting...
and Systems Integration business, who has successfully led CM exercises during IT transitions, argues why CM is unavoidable during a cloud implementation, and discusses the challenges and best practices in CM.
Published with permission of CMSWIRE
Is this the end of the road for CIOs as we know them? Some theorists argue that the CIO's role will eventually cease to exist in its present...
form. Other schools of thought see the role as one that is on the cusp of becoming something more encompassing. Get the
facts of this matter right in this two-part article by two of Infosys' foremost experts in IT consulting.
Published with permission of Data Center Knowledge
Adopting a 'big-bang' approach to global CRM implementation and adding too much functionality are two common mistakes organizations are prone to.
Published with permission of destinationCRM.com
Two opinion leaders from Infosys' retail, CPG, logistics, and life sciences business with years of technology experience, including in business...
applications and services, discuss the latest on the readiness for Supply Chain Control Tower (SCCT). Their perspectives and thought exchanges come at a time of heightened interest in education around the SCCT phenomenon.
Published with permission of Supply Chain Matters