Manufacturing Collaboration Accelerators
Overview
Infosys Manufacturing Collaboration Accelerators is a pre-packaged collection of implementation accelerators that helps enterprises enable collaboration across business processes and ERP investments.
Infosys Manufacturing Collaboration Accelerators enhance emerging enterprise collaboration platforms (SharePoint, CISCO-QUAD, and SFDC), with a thin layer of LOB (Line of Business) applications to solve a variety of business issues. The accelerators integrate systems, people, content and processes, using collaboration platforms, Enterprise Application Integration (EAI) transactional systems and a set of unique LOB sub-abstractions, allowing for a new model for building collaborative applications.
Business Challenges
| Sales & Channel Connect |
How do we scale our existing sales processes, people and systems to our fast evolving business objectives? |
A socially networked platform which delivers intelligent contextual sales knowledge by integrating with back-end sales and Customer Relationship Management (CRM) applications. |
A global, collaborative and intelligent workspace that can help:
- Improve sales success rate
- Drive sales force productivity
- Improve marketing efficiency
- Help optimize overall sales operations
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| Integrated Manufacturing Workspaces |
How do we integrate geographically dispersed design teams, manufacturing plants, suppliers, and partners to make our value chain more responsive to demand? |
Engineering design co-creation anywhere, anytime. This involves knowledge-based engineering and strong engineering change management process and workflow. |
- Engineer anywhere with integrated role-specific communities
- Improve design cycles and accelerates new product introductions (NPIs) by effective design collaboration, knowledge management, structured innovation and co-creation
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| Virtual Outsourcing Operations Center |
How do we ensure seamless scope, change and event management practices across our large portfolio of outsourced processes? How can we gain visibility into project performance and drive visible productivity gains? |
- Virtual next generation communication experience
- Single window access to project performance
- Intelligent knowledge delivery
- Employee networking
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- Next generation outsourced projects operation experience with multi-channel communications and advanced collaboration
- Visibility into project performance
- Contextual actionable knowledge to improve productivity
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| Agri Connect & Food Safety |
Our farmers do not have the required knowledge on weather and soil fertility conditions and hence end up with poor yields on our products, which affects our branding. How do we address this? |
Crop protection scientists, researchers, bankers, insurers, government agencies and marketing personnel participate in this solution platform to aggregate and deliver contextual information to farmers across multiple channels aimed at improving their yield and profitability. |
- Increase in farm yield and improve crop value for farmers
- Reduce farmer service cost, increase customer retention and brand value
- Improve campaign effectiveness for Agri business companies
- Reduce time to market for new products with co-creation for R&D units
- Increase program effectiveness with richer farmer connect for NGOs and government agencies
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| Innovation Management |
How can we set up a well-defined, continuous and sustainable innovation process? |
Community-based innovation model caters to different idea generation groups, links ideas to the personas and establishes a structured innovation process. |
- Improve time to market for new products with a well defined process for ideation
- Higher probability of success of new products with process for validation and implementation
- Improve employee satisfaction with co-creation opportunities and recognition
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| Collaborative Warranty Management |
We want to ensure that repetitive warranty claims are arrested by proper root cause analysis and suppliers are charged back promptly. |
Diagnostics and root cause analysis with claim resolution patterns and recall forecasting |
- Leverage historical claims and other unstructured sources of information to derive unique techniques for root cause analysis and recall forecasting
- Reduce fraudulent claims through effective collaboration with original equipment manufacturers (OEMs), dealers and suppliers
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