Changing IT Mindset
Experience Orientation: With technology adoption increasing in the consumer space and enterprises leveraging technology to connect customers, partners and employees, there is an increasing demand to provide enhanced digital experience. We need to move from diverse applications, devices and communication channels that have limited context-sensitivity where it is difficult to find information and interact. The new IT systems need to be 'People Centric' providing integrated information with interactive visualization, pervasive context-sensitivity and in a channel of the user's choice.
Process Orientation: Today, most business processes are hardwired into multiple systems, making it difficult to understand process performance or status. IT's primary focus is to "make the code work". Business Processes should be explicitly modeled and managed with a focus on ensuring an integrated view of the process - "make the process work". This ensures that systems can respond faster to changes in business processes.
Service Orientation: To provide strategic flexibility, IT systems should be modeled as well-defined services aligned to the overall business operating model. Thus, changes in the business model due to M&A, integration, shared services and outsourcing can be rapidly executed. Companies must shift from the legacy environment - with complex interdependencies between applications - to a SOA world where services architecture is aligned with business architecture, well-defined interfaces and common shared services.
Intelligence Orientation: Organizations work with diverse and distributed data - integrated information and analytical tools are available only to senior management. There is inadequate management of unstructured data, which constitutes up to 80% of an organization's information assets. To improve an enterprise's ability to analyze and innovate at all levels, information and analytical decision-making tools should be made available to a larger section of the enterprise. These tools must leverage unstructured and structured information together to enable more informed decision-making.
IT departments will need to modify their Governance Structure, Processes and Methodologies, Tools and Platform capabilities and Engineering and Architecture skills to align with this new mindset.