Microsoft Dynamics

Infosys' Microsoft Dynamics practice helps automate and streamline business processes across production management, financial management, customer relationship management and supply chain management. We leverage business and technology expertise, proven execution methodologies and our strategic alliance with Microsoft and partners.

Medium and large enterprises must adopt industry-specific and cost-effective Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions to enhance operational efficiencies and fuel growth. Global companies need ERP and CRM solutions to meet local needs and integrate with their parent organizations.

Infosys' Microsoft Dynamics practice provides proven, end-to-end services across the Dynamics suite - AX, GP, NAV and CRM. In addition, we offer solutions for Business Intelligence, Analytics, Business Dashboards, Mobile, and Collaboration Portals.

Featured Solutions

Solution for Wealth Management and Private Banking

Infosys' Wealth Management and Private Banking CRM solution empowers wealth management and private banking firms to manage their customer relations and retain existing customers through better service. Our solution enables enterprises to expand business through effective cross-selling and up-selling. The solution is integrated with back-end systems that run credit evaluation and OFAC checks.

Brochure -Solution for Wealth Management and private banking

Enterprise Asset Maintenance Solution

Infosys’ Enterprise Asset Maintenance Solution is built on Microsoft Dynamics AX. Our solution extends existing functionality - fixed assets and projects within Microsoft Dynamics AX to help clients effectively manage preventive and breakdown maintenance tasks through work orders, allocations, costing and related purchasing and sales transactions for all mobile and non mobile assets.

Brochure -Enterprise Asset Maintenance

Infosys' Microsoft Dynamics Practice offers end-to-end services on Microsoft Dynamics - AX, GP, NAV and CRM.

  • Package Evaluation We identify the package best-suited to your needs by analyzing your existing business processes and mapping them to the functionality of various software packages.
  • Product Licensing We help you acquire optimal ERP and CRM product licenses from Microsoft, based on parameters such as the number of users and functionality.
  • Global Implementations We undertake robust implementations based on proven methodology focusing on standards and processes.
  • De-risked Upgrades Our Global Delivery Model and robust tools achieve significant cost savings. Our unique de-risking approach assesses the strategic, financial, operational and technical impact on your enterprise application landscape.
  • Assured Support and Maintenance We support global users of your enterprise applications. This includes user support and application maintenance for a pre-defined timeframe after go-live.
Our Pre-configured micro-vertical solutions for your industry needs:

Featured Case Study

Oman Firm Increases Productivity, Cuts Costs with Business Management Tool

Oman-based Al Maha Petroleum Products Company is a pioneer in distributing refined products, with an extensive country-wide retail network. The company wanted to gain visibility across processes, enhance efficiency of operations, and ensure effective decision-making, however disparate IT systems posed a challenge. Al Maha partnered with Microsoft...

Reproduced with permission from Microsoft

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Petrochemicals Company Improves Efficiency with Business Management Solution

Farabi Petrochemicals needed to streamline its infrastructure with integrated business management tools. However, its disparate IT infrastructure and home-grown, non-integrated system was unwieldy and difficult to manage. The company wanted a state-of-the-art Enterprise Resource Planning (ERP) system to plan, monitor and control operations. By partnering with Infosys, Farabi...

Reproduced with permission from Microsoft

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Direct Wines Implements Microsoft Dynamics AX 4.0

In March 2011, trade journal Manufacturing & Logistics IT covered the success story of UK-based wine merchant, Direct Wines' partnership with Infosys to build an updated ERP solution. Direct Wines needed to increase business growth, efficiency, and customer satisfaction and better manage its international catalog-based, order-to-cash business. Infosys designed, developed and implemented a solution based on Microsoft Dynamics AX 4.0. As a result, Direct Wines reduced customer call time by up to 30 seconds per call, increased sales per hour from outbound calls by 10 percent, and reduced the time from order entry to fulfillment processing by 47 percent.


Agthia Group

Agthia Group PJSC is a publicly listed leading Food & Beverages company, based in Abu Dhabi, UAE. Through Microsoft Dynamics NAV, Infosys has enabled Agthia to improve information flow, streamline processes and achieve long-term growth plans.

Reproduced with permission from Microsoft


A Two-tier ERP Approach for Process Harmonization

The hub-and-spoke ERP model is a viable alternative to standardize operations and simplify the IT infrastructure.


Published with permission of IndustryWeek

Two-tier ERP Implementation is Twice as Effective

A hub-and-spoke ERP model makes enterprises more nimble while minimizing cost and accelerating implementation.


Reproduced with the permission of TechTarget

The Next Wave in ERP

ERP, synonymous with manufacturing, has today evolved across industries with sophisticated users. Our expert discusses the transformation of ERP into consolidated and customized packages.


Reproduced with the permission of IndustryWeek

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