Medium and large enterprises must adopt industry-specific and cost-effective Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) 
solutions to enhance operational efficiencies and fuel growth. Global companies need ERP and CRM solutions to meet local needs and integrate with their parent organizations.
Infosys' Microsoft Dynamics practice provides proven, end-to-end services across the Dynamics suite - AX, GP, NAV and CRM. In addition, we offer solutions for Business Intelligence, Analytics, Business Dashboards, Mobile, and Collaboration Portals.
Featured Solutions
Solution for Wealth Management and Private Banking
Infosys' Wealth Management and Private Banking CRM solution empowers wealth management and private banking firms to manage their customer relations and retain existing customers through better service. Our solution enables enterprises to expand business through effective cross-selling and up-selling. The solution is integrated with back-end systems that run credit evaluation and OFAC checks.
Brochure -Solution for Wealth Management and private banking
Enterprise Asset Maintenance Solution
Infosys’ Enterprise Asset Maintenance Solution is built on Microsoft Dynamics AX. Our solution extends existing functionality - fixed assets and projects within Microsoft Dynamics AX to help clients effectively manage preventive and breakdown maintenance tasks through work orders, allocations, costing and related purchasing and sales transactions for all mobile and non mobile assets.
Brochure -
Enterprise Asset Maintenance
Infosys' Microsoft Dynamics Practice offers end-to-end services on Microsoft Dynamics - AX, GP, NAV and CRM.
- Package Evaluation
We identify the package best-suited to your needs by analyzing your existing business processes and mapping them to the functionality of various software packages.
- Product Licensing
We help you acquire optimal ERP and CRM product licenses from Microsoft, based on parameters such as the number of users and functionality.
- Global Implementations
We undertake robust implementations based on proven methodology focusing on standards and processes.
- De-risked Upgrades
Our Global Delivery Model and robust tools achieve significant cost savings. Our unique de-risking approach assesses the strategic, financial, operational and technical impact on your enterprise application landscape.
- Assured Support and Maintenance
We support global users of your enterprise applications. This includes user support and application maintenance for a pre-defined timeframe after go-live.
Our Pre-configured micro-vertical solutions for your industry needs:
Featured Case Study
Direct Wines wanted an agile and scalable IT system to support its online and mail-order business. Infosys implemented a single instance Microsoft Dynamics AX 4.0 multi-lingual, multi-currency and multi-location Enterprise Resource Planning (ERP) solution. It streamlined operations and improved the accuracy of deliveries, leading to increased sales.
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Agthia Group
Agthia Group PJSC is a publicly listed leading Food & Beverages company, based in Abu Dhabi, UAE. Through Microsoft Dynamics NAV, Infosys has enabled Agthia to improve information flow, streamline processes and achieve long-term growth plans.
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Infosys implemented a global Microsoft Dynamics CRM solution to develop a central repository of client information. Our solution enabled better knowledge management and data sharing leading to superior customer service.
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Infosys integrated Microsoft Dynamics CRM 3.0 with custom built packages to provide a 360-degree view of information for stakeholders. A central database enabled knowledge sharing across the organization and developed workflows for automatic e-mail routing of system reports based on business rules.
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Infosys implemented Microsoft Dynamics NAV to transform the Dealer Management System (DMS) at a vehicle manufacturer. Our solution integrated with existing applications to provide better visibility into transactions and ensured standardization of processes.
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Infosys implemented Microsoft Dynamics AX to standardize processes across regions and product lines. We developed a unified order management, licensing and support platform for partners, operating centers and IT groups to provide a consistent partner and customer experience
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Infosys implemented Microsoft Dynamics AX to scale up the Enterprise Resource Planning system. Our solution enabled effective production planning, better inventory control, and automated order management through real time visibility into operations.
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We are developing an ecosystem that brings together partners and clients in an integrated model. This ecosystem will deliver superior value for all sales, delivery and support related tasks. Partners will benefit through commission-based earnings, expanded geographic footprint and increased sales bandwidth to accelerate business advantage.