Microsoft Dynamics NAV Implementation at a Vehicle Manufacturer
Business Need
The vehicle manufacturer planned to expand its dealer network and standardize its Dealer Management System (DMS) across the globe. It wanted to implement a DMS incorporating the functional and legal requirements in India. It was critical to overcome the error-prone manual process of keying in information in the existing DMS system that was neither uniform nor aligned with the client’s business processes. The client also wanted the new system to effectively interface with OEM systems and exchange information such as purchase orders, part numbers, etc.
Our Solution
The vehicle manufacturer partnered with Infosys to customize the DMS for India complying with legal as well as mandatory automotive and dealer requirements. We implemented and helped roll out the Microsoft Dynamics NAV across India, providing support to the client’s dealers. We also achieved the complex integration of vehicle manufacturer interfaces with the dealer management solution to transfer data automatically. The process of manual entry of data was fully automated.
Benefits
- Increased profitability through better visibility into transactions and control uniformity in product and standard processes, enabling the client to enhance performance across dealerships
- Increased visibility and transparency due to automated service data transfer from vehicle to DMS
- Integrated workflow for vehicle purchase, vehicle sales and service
- Linkage between parent company and dealers through DMS-enabled efficient transactions
- Automatic transfer of master data from vehicle manufacturer to dealers
- Real time vehicle availability and vehicle search
- Vendor/ customer integration for real time business
- Increased visibility into dealer performance and control leading to better MIS reporting
- Integration with interfaces ensured smooth flow of data between interfaces and DMS
- Increased profits through effectiveness of sales and marketing, and improved gross margins on vehicle sales and service, and higher volumes
- Predictability and reliability helped OEMs meet aggressive timelines and improve Return on Investment on implementations
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