Direct Wines delights customers with Microsoft Dynamics AX solution
Infosys implemented a wine plan management solution to drive online sales at Direct Wines, a global wine retailer. The Manufacturing & Logistics IT magazine, a leading trade journal, reports how Infosys’ Microsoft Dynamics AX-based solution automated catalogue-based order-to-cash processes and reduced order processing time.
The Microsoft Dynamics AX 4.0 platform was customized to enable flexibility in payment options, expedite shipment, and comply with country-specific taxes and shipment regulations. Infosys’ solution enhanced scalability, interoperability and agility, while reducing the total cost of ownership.
Direct Wines realized significant benefits -
- Increased sales: The new customer service interface reduced call time by up to 30 seconds per call and increased sales per hour of outbound calls by approximately 10%.
- Tax savings: Accelerated business processing enables Direct Wines to reclaim sales tax faster. The company recovered almost US$ 300,000 in sales tax.
- Higher degree of automation: Direct Wines saves 20 person-hours every week through efficient wine substitutions management. In addition, the order-to-cash cycle time from processing online orders to fulfilment became faster by 47%.
"The powerful combination of Microsoft Dynamics AX multi-country capabilities, the Infosys team’s expertise, professionalism and dedication, and the drive and enthusiasm of the Direct Wines team proved to be an unstoppable force," said Gary Isaacs, CIO, Direct Wines.
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