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Suncorp Uses Infosys' Accelerate Migration Solution to Standardize over 10,000 Desktops

Suncorp Metway (Suncorp), one of Australia's largest financial institutions, partnered with Infosys to migrate over 10,000 desktops and 350 applications to Microsoft Windows XP using Infosys' Global Delivery Model (GDM) and 'Accelerate', a desktop migration solution. The solution ensured a standardized operating environment, enabling the company to reduce costs, improve performance and enhance security.

 

Infosys successfully executed the migration of over 100 desktops a day, with a peak of 200 a day at some stages, including user's accounts, data, applications and print queues.

 

The migration program, executed across 277 locations at Suncorp, was completed in December 2006. It started with an initial assessment of the company's existing environment including its various unsupported platforms.

 

Paul Cameron, Suncorp's General Manager for IT Infrastructure, said, "In just eight months, we migrated over 10,000 desktops with very little interruption to our staff. They would simply go home one night running NT and when they came to work the next day, they had XP on their machines and access to the new supporting infrastructure and business applications."

 

Gary Ebeyan, CEO, Infosys Technologies Australia, said he was delighted to have been able to use Infosys' Global Delivery Model (GDM) to deliver a successful outcome for Suncorp: "The implementation of the standard desktop environment at Suncorp is a great example of how the GDM can be successfully used to deliver large infrastructure projects utilizing our offshore delivery centres, while reducing the time and cost required to do it all on-site. Suncorp and Infosys have established a repeatable and scaleable deployment process that will allow Suncorp to manage their desktops with greater reliability and efficiency in the future.

 

Benefits:
  • Reduced IT support costs through standardizing Suncorp's operating environment from multiple NT domains to Active Directory. Costs have been reduced by implementing remote management of the desktops using SMS 2003
  • Greater reliability and performance by implementing a 'locked down' environment through Active Directory on XP desktops, enabling Suncorp to control the download and installation of non-business applications
  • Increased security using Active Directory's enhanced security features such as group policies, organization units, etc.
  • Standardization of desktop applications by significantly reducing the number of client-based applications
  • Streamlined process to certify and deploy packaged software that has reduced the deployment cycle time from three days to four hours
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