Mobility

Case Studies

Mobile Point of Sale (POS) Solution for retailers - A case study

Business need

Crowded checkout counters at stores were causing customer complaints; the client was losing sales as customers sometimes abandoned their shopping cart in the face of a long wait. Traditional solution of additional checkout counters was costly both in terms of hardware as well as space requirements.

Challenge

The client sought a solution that should be compatible with existing POS systems.

Our solution

Infosys developed a system based on Apple® iOS system which extended the features of a traditional POS to a mobile handheld device. The device had features such as a barcode scanner, credit card reader and a bill printer for quick checkout. The mobile system also had capabilities for information lookup, thus providing store assistants with opportunities to cross-sell and up-sell items. This solution is validated by Qualified Security Assessor (QSA) to meet Payments Card Industry (PCI) - Payment Application Data Security Standards (PA-DSS).

Benefits

  • A leading North American retailer implemented this solution at their store
  • The client could add new Mobile POS terminals as required to improve customer satisfaction
  • Cross-selling capabilities improved average sale per employee per store
  • The solution helped the company subtly brand itself as one of the most innovative and tech-savvy companies amongst its peers
Mobile Point of Sale (POS) Solution for Retailers 
 

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