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Infosys and BT win Global Telecoms Business Innovation Award

Infosys AssistEdge has been recognized by Global Telecoms Business, the leading publication for telecom carriers worldwide. Infosys and BT took center stage to pick up the Global Telecoms Business Innovation Award in the ‘Consumer Service Innovation’ category, at a packed hotel in London with telecom providers from all over the world in attendance. This is the second consecutive win for Infosys and BT at the Global Telecoms Business Innovation Awards.

On the occasion, Phil Townsend, CIO, Openreach, Service Management said, “Providing a first-class customer experience is vital to Openreach. AssistEdge simplified how the service agents navigate multiple systems by creating an intuitive and unified interface when handling customer calls. Infosys focused on collaboration and continuous innovation, which ensured the solution, exceeded our expectations and was implemented in a rapid timeframe.”

Key highlights

  • Award presented for ‘Seamless Desktop,' a transformational customer service experience program deployed by Infosys for Openreach
  • Judges cited extraordinary instance of collaboration and innovation coming together to deliver a superior customer service
  • Infosys AssistEdge customer service experience product is at the core of delivering a role-based unified view of multiple systems for more than 2,500 advisors at Openreach

Alan Burkitt-Gray, Editor, Global Telecoms Business said, “This is the seventh time we’ve run our Innovation Awards and each year we’ve seen that the industry is working harder and harder to deliver exciting and innovative services to its customers worldwide. Congratulations to Infosys and BT. The industry is seeing a wave of innovation which is making a huge difference to the companies working in the industry and to all of us in business and as consumers. They are making such a difference to the world. We want to celebrate what they are doing.”

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