Horizon Blue Cross Blue Shield of New Jersey upgraded its claims processing platform to QBlue version 3.2. A lack of bandwidth to support the 3.2 version was creating inefficiencies. Infosys BPO helped the company adopt...
the new platform by training the staff. Our approach involved WebEx sessions and knowledge management through detailed process documents and check lists for rapid training and application of concepts. We helped the company implement an operations excellence framework and improved the claims processing efficiency. Our solution reduced cost per claim by 27% within a span of five months.
Philips selected Infosys in 2007 to acquire and operate its Shared Service Centers (SSCs) in Poland, India and Thailand. Within two years of operations, Infosys implemented process automation projects, a transaction-based pricing model, leveraged best-shore locations...
and reduced employee attrition. Currently, Infosys manages complex Finance and Accounting (F&A) processes and procurement operations for Philips.
A leading investment bank wanted to consolidate its reconciliation functions and move to a technology platform. Infosys partnered with the bank to migrate from a silo-based model to a utility-based model and then eventually move to a technology...
platform. The move was carried out to get a unified view of risk across its control function and also build an efficient and scalable utility model. The dynamic and innovative approach supporting value creation helped to spur growth and profitability of the company.
A leading global financial institution wanted an end-to-end mortgage outsourcing solution. Infosys BPO's rich domain expertise and proven track record helped the company enhance its Service Level Agreement (SLA) management practices, improve service delivery...
and boost productivity. In a span of three years, the company has moved up the value chain and delivered solutions across various Lines of Business (LOBs).
A leading financial information provider partnered with Infosys BPO to provide round-the-clock services for customers. We developed an automated workflow tool that supported multiple languages. It enabled round-the-clock coverage of financial...
markets from Infosys' delivery centers in Hangzhou, China and Bangalore, India. Our workflow tool enhanced productivity by 54% and generated savings of US$ 794,000.
T-Mobile UK wanted to outsource its finance directorate processes and focus on its core business. The company selected Infosys BPO as its outsourcing partner to manage complex transactional processes. We implemented our rigorous transition methodology...
across functions such as customer finance, procurement and controlling, accounting and commercial finance. Infosys BPO enabled smooth transitioning despite the process being complex and challenging.
A European telecom service provider wanted to improve the efficiency and increase the productivity of its sales team. Infosys established an offshore Sales Support Center of Excellence (COE) for the telecom company. The Center reduced...
Turn-Around Time (TAT) from three days to less than 24 hours and reduced the overall cost of sales by 32%.
A European telecom service provider wanted to reduce the Total Cost of Ownership (TCO) for multiple billing processes and services. Infosys BPO provided a flexible platform to boost productivity, increase revenue collection and ensure faster...
Turn Around Time (TAT) in complaint resolution leading to higher customer satisfaction. Our solution reduced headcount by 22% after several automation projects and resulted in cost savings of £3.6 million.
A leading re-insurance company partnered with Infosys BPO to address performance and scalability issues. The company sought to enhance the quality of processes, increase their efficiency and ensure error-free processes. In addition, it wanted highly...
skilled underwriters and claims experts to manage transactions. Infosys BPO's holistic and proactive approach helped the insurer effect a business transformation quickly. We instituted a strong change management process to enable a smooth transition from entry level processes like indexing support to high-end, complex and business-critical processes such as claims payments and employee compensation analytics.
A global networking equipment manufacturer wanted to transform its business processes and ensure better functioning of its order processing cycle. Infosys BPO consolidated the global operations of the company in one location by using the shared services...
model. We enhanced operational efficiency by enabling buyers to send 'clean' orders leading to a substantial reduction in cost per order and cycle time
Orange Business Services transformed disparate systems for effective ordering, provisioning and billing with Infosys BPO’s Revenue Assurance solution.
Infosys has set up a team that remotely provides 24X7 Network Protection Management for the network assets of a telecommunications company in order to ensure minimum downtime and continuous network availability. Infosys BPO's Network...
Protection Management Solution helps identify and alleviate any impact on the client's network assets due to physical disruption.