Infosys BPO, an Integral Part of FPA at Alcoa
Global companies are increasingly outsourcing high-value analytical work, according to AMR Research. They begin with low-risk administrative work and gradually outsource knowledge processes. AMR Research cites the example of the Alcoa-Infosys BPO engagement in a report on Global Business and Outsourcing Services.
Alcoa, a global aluminum manufacturer, outsourced a major part of its transactional accounting activities to Progeon in 2004 (renamed Infosys BPO in 2005). The outsourced activities included accounts payable, indirect procurement, accounts receivable, financial accounting services - general ledger accounting, accounts reconciliations, fixed asset accounting, and property accounting.
After the success of the engagement, Alcoa outsourced knowledge-based activities to Infosys BPO, including credit research and a wide range of knowledge processes. Additional knowledge work was outsourced to ensure that Alcoa’s US financial analysts could focus on higher value activities such as interpreting metrics, providing financial advice and supporting strategic initiatives.
The analysts at Infosys BPO gathered, refined and stored key data under the guidance of Alcoa analysts. The Infosys BPO team generated reports and data sets enabling Alcoa to focus on analyzing industry data, economic information, and competitors. Infosys BPO added significant value to the recommendations of the Alcoa team to its senior management.
Infosys BPO helped Alcoa reduce costs, improve timelines and the quality of the Finance and Accounting deliverables. The AMR Research report also highlights how Infosys BPO’s delivery model across onsite and offshore locations addressed challenges in transition.
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© 2009, AMR Research, Inc. ‘Moving High-Value Analytical Work Offshore: How Infosys BPO Became Integrated With Alcoa’s Financial, Planning, And Analysis Activities’ by Phil Fersht and Barry Blake, AMR Research, Inc., April, 2009. Reproduced with the permission of AMR Research, Inc.