NelsonHall reports how the Infosys BPO-Philips engagement sets benchmarks in Finance & Accounting outsourcing.
Reproduced with the permission of NelsonHall.
Infosys’ expert proposes an alternative model for procurement outsourcing to ensure business transformation and sustainable savings.
Reproduced with the permission of Global Service Media
The newspaper industry struggles as readers increasingly access news online and advertisers shift from print to the online medium. Newspaper companies can be profitable by managing operations cheaper, better and faster, according...
to Infosys’ experts. They need to monetize new channels such as combining the audiences of newspapers and their websites with innovative advertising strategies. In addition, publishing companies must analyze their cost structure and capitalize on global sourcing to realign core and support functions.
* Reproduced with the permission of Bpotimes.com
Global companies must establish procedures to streamline contract management by strategic partners. Systematic procedures enable a consolidated view of risk exposure and obligations across contract types, regions and services. Our expert...
recommends platform-based contract management solutions for better responsiveness and tracking performance.
* Reproduced with the permission of India Business Law Journal
N.R. Narayana Murthy, Chairman & Chief Mentor, Infosys, delivered the keynote speech at the inauguration of the Dell Distinguished Lecture Series at the University of Texas, Austin.
Infosys' former Co-Chairman Nandan Nilekani believes that globally companies are going through a new challenge. "This challenge, in some sense, is similar to what companies went through a hundred years ago. It is a combination...
of demographics, emerging economies, globalization, technology, flat world and regulation. There is a fundamental change in the way companies are run today."
Global companies are looking beyond labor cost arbitrage and economies of scale from Business Process Outsourcing (BPO) providers. According to Infosys BPO expert, they seek seamless global business processing in a cost-effective manner. However, companies face...
challenges due to inorganic growth, decentralized IT and heterogeneous Enterprise Resource Planning systems. Infosys' Platform BPO provides a solution by converging the outsourced people, process and technology with the BPO provider, and aligning with the strategic objectives of the customer. It transforms service delivery by shifting from a transaction-centric model to a process-centric model.
* Reproduced with the permission of the Economic Times.
Flat World companies can sustain their competitiveness by evaluating global sourcing strategies with service providers. Customers and service providers need to focus on strategic imperatives across each phase of the sourcing...
cycle. We examine the key priorities in procurement, transition and service delivery from the perspective of customers and service providers.
*Reproduced with the permission of Global Services.
Financial services companies must harness data analytics for an effective collections strategy. Shrikanth Jagannanthan, Manager, Analytics Practice, and Yogesh Chati, Senior Associate, Infosys BPO Knowledge Services, propose...
a framework to analyze customer profiles, identify distinct customer segments and gain insights into customer behavior. In an article published in FAO Today Magazine, they discuss how a multi-dimensional analytics approach improves business metrics in collections.
*Reproduced with the permission of FAO Today magazine.
Beyond the hype about transformation, real work is being delivered, says Imrana Khan in an article in www.globalservicesmedia.com . A telecom equipment provider improved inventory accuracy by 25% with approximately $7.9 million... worth of inventory rejects cleared. An Australian Bank improved its resolution time by 90% from 28 days to only two, freeing capacity by 50%.
...
worth of inventory rejects cleared. An Australian Bank improved its resolution time by 90% from 28 days to only two, freeing capacity by 50%.
*The article has been republished with the permission of Global Services.
Global shipping and logistics firms must partner with a trusted outsourcing partner who has the right mix of expertise in processes, technology and people. They must look for outsourcing solutions that go beyond cost arbitrage...
and which are targeted to alleviate industry-specific pains, Infosys' expert writes in Parcel magazine.
In September, a New York Times article described how companies like Infosys are having many American graduates fly in for six months of training in Bangalore followed by assignment options anywhere in the world, including...
America. Further, AMR Research wrote about Indian companies setting up numerous near-shore delivery centers in US time-zones. There you have it - India is outsourcing outsourcing.
So wrote Mark Twain after learning that a reporter was sent to investigate whether he had died. This quote came to mind upon reading the latest in a recent spate of articles predicting the decline of India as the leading global sourcing destination.