company. He shares his experience of using Lean principles to enhance the efficiency and effectiveness of IT Service Management in Event Management and Service Operations processes. ...
IT Service Management can benefit from Lean Manufacturing principles to minimize waste, enhance productivity and reduce costs. Infosys’ expert blogs on how Lean transformed the IT Service Management operations of a Financial Services
In this podcast, Infosys' expert discusses a multi-step approach that combines the strengths of IT Infrastructure Library (ITIL) and Control Objectives for Information and related Technology (COBIT), defect reduction capabilities of...
Six Sigma and waste elimination tools of Lean to develop effective ITSM processes.
Through a series of podcasts Infosys' expert gives you an overview of IT Infrastructure Library (ITIL) v3, discusses how ITIL v3 is an enhanced version of v2, helps you understand the importance of the service portfolio and find out the key components driving service strategy and design.
Business users are adopting Web 2.0 concepts such as RSS feeds, wikis and blogs. Our expert discusses the impact of Web 2.0 and how it can transform IT Service Management (ITSM).
Infosys' expert discusses the release of ITIL Version 3.0 and shares thoughts on its adoption and implication to IT organizations.
Our expert focuses on metrics to measure the success of change management in IT Service Management programs. He proposes best practices in the areas of process maturity and business outcomes to optimize change management.
Service-Oriented Architecture can be maximized by adopting infrastructure layer virtualization and distributed heterogeneous computing. Infrastructure fabric technologies such as grid and virtualization ensure that application...
services are not tied to particular infrastructure and dynamically map to an elastic infrastructure.
Information security is a business imperative in today's information-dependent environment. Infosys proposes an end-to-end information security program and shares best practices in IT Service Management.