Knowledge Services

Effective Application Knowledge Management

Physical relocation of the IT corporate and regional headquarters of Neptune Orient Lines (NOL) resulted in a high turnover of IT and business staff and Subject Matter Experts (SMEs), challenging knowledge transition and retention. Infosys leveraged experience... as the primary, long-term application maintenance partner to create a knowledge taxonomy for NOL's IT portfolio. Our Managed Knowledge Transfer solution identified key knowledge areas and captured it from multiple sources including SMEs, documents and code. Synthesized content made available in an easy-to-use, intuitive knowledge portal ensured seamless transition of knowledge to employees at the new locations. Detailed documents provided in the portal reduce dependency on SMEs and facilitate decision making.

Charting a Strategy for Vendor Selection

A leading oil and gas company wanted to select a suitable vendor for food, vending and catering services for its global operations. Infosys helped the company assess the capabilities of major vendors through detailed research... of the sector. Infosys Knowledge Services enabled the company to take informed decisions in enterprise sourcing and streamline processes.

Credit Risk Assessment

A leading South African commercial and investment bank wanted independent credit risk assessment of its high-value customers. Infosys supported the relationship managers with high quality research, real-time information and analysis... of sectors and counterparties, and credit risk assessment. Infosys Knowledge services helped the company assess credit risk backed by research, enabling the relationship managers to focus on their core functions.

Global Business Reporting for a Consumer Packaged Goods Manufacturer

A global Consumer Packaged Goods manufacturer wanted a business reporting service across markets and brand development teams. Infosys Knowledge Services established a global shared reporting service bureau for the company. Our solution... enabled report simplification and standardization leading to cost savings and productivity enhancements.

Transformation Road Map for a Legal Publishing Company

A leading legal publishing company offering information and business solutions wanted to improve its cost structure, align IT spend with business and consolidate vendor partnerships. Infosys developed an integrated IT and Knowledge Process... Outsourcing (KPO) model to drive a business transformation.