Order Management
'One of the best partners we have ever had is Infosys'
Infosys' OM team gets you the insiders' story.
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The Infosys BPO Order Management service offering uses a business-transformation and metric-driven approach to build a customized roadmap for achieving business objectives by:
- Helping companies increase revenue with higher order accuracy, faster response time, and guided selling
- Transforming the order management processes to enhance customer experience, improve service levels, and achieve scale and cost savings
- Following best practices, leading business processes and benchmarks linked to a maturity model that facilitates identification of areas for improvement, and pre-packaged technology enablers to accelerate deployment
- Providing automation capabilities for identification and management of exceptions as well as business process standardization
| Disparate and non-standard processes, exceptions are driven by people and legacy as opposed to business reasons |
Process backbone creation - Standardization of processes and creation of a global process backbone |
Improved productivity and labor arbitrage savings |
| Disparate technology systems and lack of information tracking |
- Integrated delivery across process and technology
- Scanning and workflow solutions enabling better process flow at the offshore location
- Best-of-breed applications deployed in a modular fashion to address specific challenges
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- Enhanced process efficiency, adequate governance and visibility
- Increased customer satisfaction
- Greater customer stickiness
- Superior order tracking granularity
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| Inadequate focus on business metrics |
- Business metric-driven solution rather than focusing on process metrics
- Benchmarking-based approach measures efficacy of inter- and intra-industry standards in order processing and order management
- Focus on continuous improvement and enhancing operational efficiencies
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- Reduced DSO and DBO, leading to Working Capital Efficiency
- Reduced cost/order
- Reduced cost per 1000 dollars revenue
- Reduced Ageing of holds
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Benefits
- Transforms Order Management processes to enhance the customer experience, improve service levels and achieve scale and cost savings
- Provides best practices, business processes and benchmarks linked to a maturity model that identifies areas for improvement and pre-packaged technology enablers to accelerate deployment
- Automation capabilities to identify and manage exceptions as well as business process standardization
The Infosys BPO Advantage
- Flexible and scalable delivery platform to partner with clients in their organic and inorganic growth
- Higher value through focus on business metrics over process metrics
- Flexible and innovative pricing models
- Benchmarking-based approach that measures efficacy of inter and intra industry standards
Service Offerings
