Raj Joshi's instinctual curiosity drove him to a valuable realization four years ago during a discussion with the CIO of a top technology company:
"When we do all of these technology-enabled transformation projects, we spend a lot of time and effort in redesigning business processes, understanding the as-is processes and focusing on the to-be processes. In reality, this is not that important. It doesn't matter how the process is designed. The important part is configuring the solution to make a measurable improvement in key operational metrics."
2008 Leadership Award: Holly Benson
Holly Benson is a partner and the global head of the Learning & Complex Change practice at Infosys Consulting. She helps clients design and deliver large-scale organizational change programs for outsourcing, ERP, system integration, mergers & acquisitions, process reengineering, restructuring, and shared services initiatives. She focuses on delivering bottom-line business results and brings a tactical, pragmatic approach to change management that is rooted in 10 years of consulting and 15 years of operational experience with an oil major. Benson graduated from Dartmouth College. She has degrees in Earth Sciences and Geographical Studies from the University of Texas at Austin. Benson began her career as a petroleum geologist for an oil major. She joined Infosys in 2005, taking on the responsibility to build a world-class change management capability for the firm.