Infosys' expert discusses how customer data from different sources can be used to engage premium customers for a lifetime.
Reproduced with the permission of Mobile News
Communications Service Providers (CSPs) must use technology to engage 'digital customers' with a compelling user experience across three screens.
Reproduced with the permission of Mobile News
Wireless carriers can help marketers implement effective mobile marketing campaigns by capitalizing on rich knowledge of subscribers and networks.
Reproduced with the permission of Mobile Marketer
Infosys’ Customer Value Management (CVM) suite helps telcos develop deeper relationships with high-value customers, according to a report by Forrester Research.
Reproduced with the permission of Forrester Research, Inc.
Telecom operators with converged Internet Protocol (IP)-based networks can attract and retain subscribers by offering a contextually relevant user-experience on three channels - the Personal Computer at the office, television at home and the mobile phone in...
transit. Infosys’ experts propose a Convergence Gateway (CGW) that blends a User Interface Transformation Engine (UITE) with a Media Transformation Engine (MTE). UITE produces a Web, mobile and television version of the application based on the origin of request. MTE transcodes media to deliver the best possible user experience when content is played on a specific device.
Published with the permission of International Engineering Consortium (IEC). The white paper was published by IEC in the Annual Review of Communications, Vol. 61, ‘Broadband Access Technologies, Network Architectures, and Services’ section.
Mobile operators need to migrate from a walled garden to an open innovation network. According to Infosys’ experts, mobile operators must open their networks and application ecosystem to accelerate innovation and monetize new applications. Application marketplaces...
make it imperative to establish an innovation ecosystem that enables collaboration with best-in-class application integrators and partners.
This white paper was published in the Mobile World Congress Daily 2009
Telecom service providers can justify their IPTV investments by opening new revenue streams of advertising and interactive services. In a blog, Infosys’ expert makes a business case for interactive capabilities such as telescoping, better targeting and measurement, and...
channel sponsorship. Join the discussion on how advertising and interactive services can monetize IPTV implementations.
Communication Service Providers (CSPs) and wireless companies can increase stickiness by delivering content that integrates with the lifestyle of customers.
How can Communications Service Providers harness the potential of social networking? Infosys' experts propose a social networking platform that enables interaction, provides opportunities for commerce, opens revenue streams for rich content and facilitates targeted advertising.
Information Age reports on how BT enhanced customer service by implementing the Field Optimization Solution (FOS), jointly developed with Infosys. The solution streamlined BT's systems that manage service query resolution by its service engineers.
Infosys partners with wireline, wireless, cable and broadband companies to drive innovation across the product lifecycle. We function as your extended organization to envision, design, build, test and deploy new...
services. For instance, Infosys partners with Cisco and Nortel on product co-development and R&D. We undertake technology architecture, process design, system build and process outsourcing and provide staff to manage the back-end ordering process for a leading telecom company. Learn more from our industry expert.
The impact of globalization, demographics, deregulation and technology change is driving the need for operational transformation. To compete effectively, you must implement an operational transformation of your customer service and network...
operations. In addition, you must innovate by creating an extended organization, which is adaptable to create and deliver new products and services at lesser cost. In our paper, 'Re-envisioning Operations: CEO Playbook for a Converged Future', Infosys experts guide you on how to become more agile by focusing on four operational priorities to achieve successful transformation.
Convergence is driving communications service providers (CSPs) to invest their future in building next-generation IP networks. Global access to technology and erosion of economic barriers in the Flat World enable providers to adopt...
convergence. However, a majority of companies are not capitalizing on the opportunity to globalize their operational model. This paper discusses the synergy between globalization and convergence and provides a blueprint on how providers can leverage globalization to win in a converged services marketplace.