One of the largest commercial health benefits company in the United States was challenged by an ineffective testing mechanism, frequent changes in requirements and a prolonged testing cycle. Infosys established a Testing Center of Excellence (COE)...
and initiated a program to provide a cost-effective and standardized validation methodology focused on reliability, availability and stability of applications. We created a centralized knowledge management repository enabling effective knowledge transfer. We introduced uniform testing standards with adequate documentation across projects. Our solution resulted in 99.98% test effectiveness and 100% schedule adherence.
A health management company sought the active participation of patients in their healthcare through a Personal Health Record (PHR) model. Infosys devised an integrated Electronic Health Record (EHR) and PHR program to enable membership loyalty...
and collaboration between members and service providers.
A Pharmacy Benefit Manager (PBM) sought a cost-effective portal strategy for increased web adoption, improved rate of drug switching of consumers, and an enhanced customer experience. Infosys devised a robust portal strategy aligned...
with customer needs and healthcare trends. We also defined a portal governance model to manage and monitor future portal initiatives.
Mercy Health Plans (MHP), a full-service health management company, partnered with Infosys to enhance customer service. We customized our Integration and Collaboration solution to enable customer contact representatives of MHP retrieve customer information and provide better service. ...
Our solution delivers an integrated view of customer interactions from a single, intuitive desktop interface by combining state-of-the-art web services technologies with design approaches (Service-Oriented Architecture). The solution helps enhance customer service and improve agent productivity.
QCSI, a provider of technology and services to automate claims adjudication and settlement processes, sought to migrate its Visual Basic-based tiered architecture. Infosys migrated its application to a service-oriented architecture based on Microsoft.Net, ensuring faster time-to-market.
Faced with a portfolio of incompatible legacy systems that hindered its ability to compete, a healthcare major embarked on a multi-year business transformation program to attain market leadership. Infosys partnered with the client to define and implement an SOA framework ...
to accelerate legacy re-vitalization, leading to a nine-month reduction in time-to-market and savings of US $12 million in the first year.
A healthcare benefits company with a diverse mix of managed care products partnered with Infosys to implement a scalable architecture for mining its vast database.
A leading healthcare benefits company sought to streamline its claims processing system. Infosys used its Influx methodology to incorporate automation and new functionalities into the existing system.
A healthcare benefits provider wanted to upgrade its services and contracts system. The company engaged Infosys to implement HIPAA compliance of its pricing system
A department of the UK Government which operates hospitals and clinics wanted a proof of concept for its Electronic Health Records project. The department partnered with Infosys to develop a modern healthcare system to be implemented nationwide.
A US Pharma company wanted to make its Individual Rights System HIPAA- compliant. Infosys implemented a Microsoft .NET application, enabling business users to maintain and inquire about various details of Member Rights Information and Disclosure Tracking.