Utilities

Customer Engagement: Critical Success Factor for Smart Metering

Utilities must adopt innovative practices across multiple channels to improve the quality of service, reduce costs, enhance the customer experience, and manage energy demand through advanced metering programs.

Reproduced with the permission of EnergyPulse

The Business Opportunities in your Geographic Information System

Utilities can extract maximum value from their Geographic Information System (GIS) programs by prioritizing key areas of implementation. In a presentation at DistribuTECH 2009, Infosys’ experts proposed a three-step approach to realize... value in a GIS program: 1- Discover business opportunities across the operations landscape, 2- Align opportunities with business goals, and 3- Monitor value to ensure sustainability.

From Regulation to Reinvention: A Road Map for Utilities

Infosys’ experts consider regulatory compliance as an opportunity to implement Advanced Metering Infrastructure (AMI) and Meter Data Management (MDM) systems. It will ensure the transformation of operations and development of innovative services.

Autopilot: Manage Utility Projects with Oracle E-Business Suite

The dynamic landscape in Utilities demands better risk management and accelerated time-to-market. Infosys' experts blog on addressing project challenges by capitalizing on the Oracle E-Business Suite.

Engage Customers with Web 2.0

The Internet offers infinite possibilities for utilities. Web 2.0 enables self-service, customer participation and generates revenue through social networking and social commerce.