Customer Service/Retail Solution
Infosys' Comprehensive Customer Service Solution Framework gives you a choice of investment size at a lower cost, several IT platforms such as .NET, Java, COBOL/IBM MF to choose from and a solution for business problems while addressing IT concerns.
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The Microsoft Customer Care Framework (CCF) reduces call handling duration, time required to switch between applications, training costs and prevents "ripping and replacing" existing systems.
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Infosys’ solution helps utility companies modernize their Customer Information Systems in a phased manner.
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Infosys' web-based self-service solution approach helps utility companies achieve a business transformation in three stages. Solution highlight is a click-through functional prototype incorporating industry best practices for re-use in requirements, design and development.
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Customer Service Assessment Framework identifies opportunities to build a robust, cost-effective and scalable customer service ecosystem.
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This solution provides a cost-effective and low-risk approach to extract the business value of a Merger & Acquisition (M&A). It consolidates the customer service operations in a phased manner.
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Our Document Composition solution addresses basic as well as advanced needs of customer service and CIS/CRM/ Billing systems.
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Regulatory compliance, deregulation, adoption of new technologies and response to customer needs have transformed Utilities companies, but in discrete steps that have led to gaps between processes.
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A next-generation Customer Information System framework, Infosys' Work Flow Optimization solution augments customer satisfaction while improving operational efficiency.
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Enterprise / Corporate Solutions
Infosys BPO offers outsourcing services for utility companies across Finance and Accounting, Procurement, Knowledge Services, Order Management and HR Operations, and domain-specific offerings. Our services help utilities achieve operational excellence and mitigate risks.
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Our business intelligence services include business results-oriented solutions, not merely technology-oriented solutions, thorough market understanding from a domain and technical perspective and quality solutions through CMM Level 5 processes and methods.
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The Infosys Sustainability Solution (ISS) adopts G3 Guidelines of the Global Reporting Initiative (GRI) to enhance the sustainability of companies. It manages workflow, integrates with business transaction systems, provides real-time reporting, and enhances operational efficiency with a comprehensive mechanism to capture and analyze data.
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Infosys' Enterprise Content Management solution helps you leverage enterprise knowledge assets for competitive advantage by structuring the information for easy access and retrieval. We help you manage the entire lifecycle of content and implement comprehensive solutions.
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The Infosys Resources, Energy and Utilities industry group comprises over 2500 domain experts contributing 6% of Infosys' revenue.
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Infosys' Identity and Access Management solution creates an identity-enabled security infrastructure with business and security controls for secure access to an enterprise resource.
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Infosys' IT Effectiveness offering helps utility companies develop the right information and technology components. Our solution functions within your operational constraints, adapts to your organization's culture and ensures business growth based on your strategy.
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Utility companies are investing in new power plants and scaling up their engineering workforce to enhance reliability and meet customer demands. Infosys' solutions for utility companies improve scalability and operational performance of distribution grids.
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Infosys' Procure-to-Pay solution leverages industry best practices and proven ERP and procurement systems. Our approach enhances your existing ERP systems and prevents duplicate functionality and data between ERP and niche products.
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Transmission / Distribution Solutions
Our AMI solutions leverage AMI Meters, Communications and Meter Data Management to transform your operations across several areas such as customer management, asset management and energy management.
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Our solution enables utilities and natural gas pipe companies to convert regulatory compliance into a business opportunity of safeguarding the safety and security of pipelines.
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Infosys Supply Chain Management - Enterprise Asset Management practice leverages the functionalities of leading Asset Management packages like Maximo, SAP PM, Oracle EAM, Indus Passport and Mincom to deliver enhanced strategic and asset management capabilities to its clients.
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Infosys' Enterprise Mobility solution offers an advanced, scalable and cost-effective approach to implementing mobile applications. It spans the solution cycle and covers assessment, conceptualization and implementation.
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Infosys offers end-to-end, platform independent and bespoke GIS solutions
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