Case Studies

"The synergies between the two companies, together with Infosys' strong business process knowledge and Oracle's product innovation, will result in lower operating costs and improved focus to address the business needs of our Asia Pacific and global customers."
- Derek Williams, Executive Vice President, Oracle Asia Pacific

With over 350 Oracle applications engagements, spanning more than 40 countries, Infosys' Oracle practice serves over 75 Fortune 1000 customers across industries. Our Oracle Center of Excellence (COE) offers 'ready-to-deploy' solutions in various business processes. Our solutions deliver business results faster at a lower cost.

 

Global Automotive Manufacturer Streamlines HR Processes Across 25,000 Employees

The various affiliates of a leading automobile manufacturer ran disparate HR, Benefits & Payroll systems in different languages and in multiple currencies. This led to process and application ... redundancies and operational complexity.
The client partnered with Infosys on its global initiative of process standardization and integration. Infosys delivered a consolidated Human Capital Management system that enabled the client to align HR with strategic business goals.

Campaign Management & Marketing application managed by Infosys helps Telecommunication Services Provider Cross-Sell & Up-Sell to 21 Million Customers

One of the largest telecommunication service providers in APAC had three disparate IT programs for sales, marketing and customer care which negatively impacted commercial ... contact with vendors and resulted in inadequate operational metrics and system performance.
Infosys consolidated five different Siebel® CRM applications in different business units into an integrated, upgraded system and new initiatives were incorporated in Sales & Marketing - ICM, Bid/Contract management, and Marketing & Analytics.

Infosys' Global Sales Force Automation Solution Increases Sales Force Efficiency in 116 Countries for a Large Logistics Company

A transportation services giant and market leader of the international air express industry operated at a country-level without global processes or an IT roadmap. Rapid growth and restructuring... led to disconnected customer-facing processes and information residing in disparate systems.
Infosys helped the client consolidate its Global Sales & Marketing processes, and developed an IT roadmap to deliver best-in-class SFA for the global sales application. The CRM initiative helped the client create Customer Segmentation and also gain approximately 1% increase on a revenue base of 45 billion Euros.

Large US Bank Achieves Two-Fold Improvement in Productivity from a Simplified Customer Service System

One of the largest banks in the US acquired a large US bank and needed to seamlessly integrate the two customer service organizations. The client partnered with... Infosys to ensure operational efficiency and high customer satisfaction at all customer touch points.
Infosys was involved right from the definition of business requirements to the deployment of the application and production support to around 500 users across the US. The solution has led to increased scalability and improved productivity by 23% and Customer satisfaction by over 5%.

Infosys' Transformational Order Management Solution to Increase Revenue by $25 Million and Reduce Per-Order Costs by 50% for a Large Fortune 500 Company

A large Fortune 500 Company has large volume of quotes and orders and is using variable quote management processes across geographies and customers....
Infosys was involved in the global requirements study for quoting, contracting, pricing and global inventory visibility. Infosys also provided assessment of quote-to-order process and core vs. non-core activities in quote and order management, field and inside sales force management, and supplier management.

A Global Process Management and Network Solution Provider Transforms Business with a Single, Global ERP Instance

A leading process management and network solution provider wanted to establish unified business processes as one of the group companies of the client had grown through acquisition ... of independently run businesses while another group company was formed through merger of three large corporate entities. The client partnered with Infosys to address business challenges from its decentralized and diverse IT landscape. Infosys' solution, based on Oracle® E-Business Suite R11.5.9/11.5.10 enabled the client to achieve business process standardization.

Leading Healthcare and Insurance Provider Reduces Turnaround Time for Enhancements Implementation by 25%

A leading provider of healthcare, dental, and group life insurance faced complex financial and regulatory challenges and needed to control costs, while improving ... quality. It partnered with Infosys to upgrade the Integrated Financial System from Oracle 11.0.3 to Oracle 11.5.10.
Infosys solution led to reduction in maintenance effort requirement by 60%.

Retek® Rollout at a Leading Specialty Retailer of Home Furnishings Provides Timely Visibility and Decision Support around Product Performance and Inventory Levels

The client is in the midst of a multi-year strategic IT initiative to replace existing legacy applications primarily in the merchandising and order management areas. The program seeks to provide... an integrated view of the company across multiple brands and multiple channels of operation.
Infosys partnered with the client to provide program management, development and Quality Assurance (QA) testing for the merchandizing and order management areas. Retek merchandizing, sales audit and allocation modules have been rolled out for two brands and we are working with the client for rolling these functionalities to the other three brands.

Consolidation of Pan-European Sales and Distribution Processes for Toshiba Europe GmbH

Subsidiaries of Toshiba Europe GmbH were running their own 'island applications' based on disparate AS/400-based systems. They were facing problems of inventory ... consolidation, planning and information transfer across their European subsidiaries, resulting in loss of quality time and of information exchange. It was imperative to have a standard framework which would enable seamless flow of information for all its subsidiaries within Europe. Toshiba Europe GmbH chose Infosys as their implementation and support partner to address these challenges.

Streamlined HR Processes Improves HR-Readiness for Telenet

Telenet, a leading telecom company in Belgium, provides broadband Internet, multimedia, fixed-line telephony and TV services. Telenet needed to integrate across multiple ... systems to sustain its growth strategy and to address Belgium-specific statutory needs with minimal costs. With Infosys' solution, Telenet achieved its objective of integrating the HR system with the existing Oracle Financial modules.

One of the Largest Premier Health and Well-Being Companies Streamlines its Organizational Processes through Oracle Implementation

Herbalife is one of the largest premier health and well-being companies headquartered in Southern California, US. Herbalife periodically had new-product releases and required ... an efficient tool to predict demand for new products. It also wanted to provide a single platform for supply chain planning across product categories, enable system-driven accounting globally and migrate to cost-effective Linux Operating System from existing HP UNIX platform. Herbalife partnered with Infosys for implementing Oracle Applications R11.5.9 and streamline its manufacturing, distribution, procurement and financial accounting processes.

Transforming Order Management for a Networking OEM

Read how a high-tech equipment manufacturer with over US $ 20bn in global sales achieved:

 

• Customer Delight level operations for Order Management (the only such center across the organization worldwide)
• Reduction of 50% in annual order management costs
• Reduction in order cycle by 25%, releasing up to US$ 30 million in working capital
• Average productivity improvement of 10-15% across multiple processes

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