Sessions
At Oracle OpenWorld, Infosys will host sessions on topics of relevance for today’s enterprises.
Ensuring Better Success with Service-Oriented Architecture Deliveries
| Schedule: |
Monday, October 12, 11:30-12:30 PST |
| Venue: |
Moscone South, Room 252 |
This session shares practical experiences based on multiple SOA deliveries involving Oracle E-Business Suite and applications that integrate with it.
The session will cover:
- Benefits of early adoption of best practices and governance
- Robust delivery cycles
- Benefits of infrastructure readiness and robust architecture early in the cycle
- Leveraging reuse tracking
- Adoption of common services to address source-to-target traceability
- Early adoption of error handling and notification services
- Sharper focus on testing and Oracle Fusion administration
Speaker: Shrabani Jain, Principal Architect, Infosys Technologies - Enterprise Services Technology Consulting
Insights from the Trenches: Partners Speak Out on Delivering Real Value
| Schedule: |
Monday, October 12, 11:30-12:30 PST |
| Venue: |
Moscone West L3, Room 3008 |
While investing in business process automation, successful enterprises often look to optimize the cost of integrations to minimize risk and total cost of ownership. In order to achieve the desired objectives, enterprises also collaborate with Oracle and its strategic partners to leverage their expertise in developing and implementing integrated enterprise solutions.
This session discusses how partners are applying the best practices of Oracle Application Integration Architecture development and deployment to deliver successful implementations and repeatable solution assets based on the Oracle Application Integration Architecture framework and products.
Speaker: Rizwan MK, Infosys Technologies along with other Oracle partners
Oracle BOSS – Infosys solution for Expresso Telecom’s rollout in Africa
| Schedule: |
Monday, October 12, 11:30-12:30 PST |
| Venue: |
Palace Hotel Sea Cliff |
Expresso Telecom Group is rolling out networks across four African countries. These transformation programs encounter unique challenges and opportunities that are specific to the region. This session explores the business problem, the Oracle solution implemented by Infosys and its value-add to Expresso, as well as a hybrid services model.
Speakers: Khalid M Ali, Expresso Telecom
Madhana O.R. Kumar, Infosys Technologies
Ready-to-Go, Prebuilt Business-Process-Based Integrations with SAP
| Schedule: |
Monday, October 12, 13:00-14:00 PST |
| Venue: |
Moscone West L3, Room 3008 |
Oracle Application Integration Architecture's nonproprietary, standards-based platform for building sustainable integrations of heterogeneous applications brings value to SAP customers seeking to benefit from prebuilt integrations of Oracle Applications and SAP.
This session uses Agile Product Lifecycle Management Integration Pack for SAP: Design to Release as an example and shows how Oracle Application Integration Architecture enables rapid product innovation by automating syncing of product content information between Agile and SAP ERP.
The session also provides an overview of Oracle's strategy and road map for building more out-of-the-box integrations with SAP, working with co-development partners such as Infosys.
Speaker: Rizwan MK and Narayanan Shankar, Infosys Technologies
Enhancing Your Customers' Contact Experience using Oracle CRM On Demand
| Schedule: |
Monday, October 12, 14:30-15:30 PST |
| Venue: |
Moscone West L2, Room 2001 |
Building a competitive yet cost-effective customer management strategy is a challenge for enterprises. A cutting-edge technology acts as a foundation to enhance your customers’ experience.
Our session shares the success story of a leading global manufacturer. The company adopted Oracle CRM On Demand and Oracle Contact Center On Demand to run its frontline and contact center teams. It resulted in a simple, easy-to-use tool stack that enhanced the customer experience, ensured better call handling process and provided a 360-degree view of the customer. The session also discusses the lessons learned and the next steps in moving towards a global enterprise CRM road map.
Speakers: Garry Davis, Cummins
Badrinath, Infosys Technologies
Should I Upgrade in this Economy?
| Schedule: |
Monday, October 12, 14:30-15:30 PST |
| Venue: |
Marriott Hotel, Salon 8 |
Should you invest in an upgrade project during a downturn? Learn how Hitachi Data Systems upgraded to Oracle E-Business Suite 12 from Oracle E-Business Suite 11i Release 10 in record time and within budget. Our session shares project details and best practices to prepare a successful business case for upgrading in today's economy.
Speakers: John Abel, Hitachi Data Systems
Bruce Kerns Infosys Technologies
Oracle Application Integration Architecture: The Future is Here!
| Schedule: |
Monday, October 12, 16:00-17:00 PST |
| Venue: |
Moscone West L3, Room 3008 |
Integration keeps your architecture robust and scalable for future needs. Enterprises with multiple applications must follow a common architecture strategy. Oracle Application Integration Architecture is a step towards providing a standard architecture with best practices.
Our session discusses various Oracle Application Integration Architecture components and provides insights including examples of how Oracle Application Integration Architecture internals deliver a scalable framework. In addition, the session provides an overview of Oracle Application Integration Architecture and demonstrates how enterprise architectures speak a common language.
Speaker: Vikas Khurana, Infosys Technologies
Many Parts, a Partner: Infosys Solution for Kraft’s Global Financial Planning and MDM Systems
| Schedule: |
Monday, October 12, 16:00-17:00 PST |
| Venue: |
Moscone West L3, Room 3000 |
Infosys' strategic partnership in managing Kraft Food’s global financial planning, consolidation and reporting spans Oracle’s Hyperion enterprise performance management suite. Infosys has been offering Kraft Food end-to-end service for nearly three years.
Our session traces Infosys' journey with Kraft’s Oracle business intelligence/performance management suite of products. It discusses Infosys' value proposition and differentiators in managing global engagements in business intelligence and enterprise performance management.
Speakers: Gregg Stokes, Kraft Foods Inc.
Sundaram Kannan, Infosys Technologies
Equifax Increases Customer Insight with Oracle BI for Siebel CRM Applications
| Schedule: |
Tuesday, October 13, 13:00-14:00 PST |
| Venue: |
Moscone West L3, Room 3018 |
With a dynamic credit information services market and increased competition, Equifax Inc. sought the capability to do in-depth and real-time analysis of consumer data, providing significant information to business users. Analytics-based CRM allows users to take quick and informed decisions through fact-based analysis.
Oracle Business Intelligence Applications for Siebel Customer Relationship Management help companies analyze the effectiveness of marketing campaigns, partner programs and up-sell/cross-sell opportunities. Our session elaborates how Equifax leveraged Oracle Business Intelligence Applications to increase visibility and improve decision making in sales, marketing, service, partner programs and contact centers.
Speakers: Esmond Chia, Oracle
Vishy Natarajan, Equifax Inc.
Raghu Boddupally, Infosys Technologies
Herbalife Uses My Oracle Support for a Successful Global Implementation
| Schedule: |
Tuesday, October 13, 13:00-14:00 PST |
| Venue: |
Moscone West L2, Room 2018 |
Oracle Configuration Manager played a critical role in a successful multi-language global rollout in 128 countries while maintaining a high-availability service level for the production of Oracle E-Business Suite system. System configuration consistency was maintained in multiple, parallel project environments with system information collected by Oracle Configuration Manager. The system information uploaded to My Oracle Support helped Herbalife avoid problems proactively and gain quicker access to Oracle best practices.
Our session demonstrates how Herbalife implemented Oracle Configuration Manager and used the collected system information to address challenges and improve operational efficiency.
Speakers: Rajesh Adigal, Herbalife
Kapil Shukla, Herbalife
Shivaprasad Kambalimath, Infosys Technologies
Build Your Next-Generation Business Transformation with Oracle Application Integration Architecture
| Schedule: |
Tuesday, October 13, 13:00-14:00 PST |
| Venue: |
Moscone West L2, Room 2012 |
Business transformation has become a global phenomenon, leaving no room for conventional business operations. New business processes demand best-of-breed applications. Business platforms such as Oracle Application Integration Architecture are in the pipeline while next-generation enterprise packages are getting ready to challenge the existing paradigm. While transforming business, companies must use the best processes and the best applications without being constrained by conventional best-of-breed trade-off decisions.
In our session, learn how Lexis Nexis plans to leverage Oracle Application Integration Architecture to integrate processes across best-of-breed applications.
Speakers: Darrin Pohlman, Lexis Nexis
Rizwan MK, Infosys Technologies
Make Margins Better with Price Management
| Schedule: |
Tuesday, October 13, 14:30-15:30 PST |
| Venue: |
Moscone West L2, Room 2005 |
Companies always look for opportunities to improve the bottom line. Implementing an end-to-end price management solution is one of those smart strategies that drive a high ROI. Hear how a customer is using price management to effectively plan, execute, and monitor pricing by identifying opportunities for improved profits, creating process changes to realize profits, ensuring consistent execution and controlling profits during quote negotiation and order management. Learn the ROI drivers prompting companies to revamp their business processes and acquire new tools to improve profitability through price.
Speaker: David Davies and Madhana O.R. Kumar, Infosys Technologies
Shawn Bulen, Xilinx
Mark Kraus, Emerson
David Trice, Oracle
Panel discussion: Staffing Industry Back-Office Best Practices and the Metrics to Govern
| Schedule: |
Tuesday, October 13, 17:30-18:30 PST |
| Venue: |
Intercontinental Hotel, Intercontinental B |
Attend this panel discussion to learn more about the joint solution developed by Infosys and Oracle for the staffing industry.
Speaker: Tarang Puranik, Infosys Technologies
John Weston, Newbury Consulting Group
Andres Amaya, Roxanne Johnson and Mark Rosenberg, Oracle
Leveraging Siebel Enterprise 8 to Increase Customer Loyalty and Drive Revenue and Growth
| Schedule: |
Wednesday, October 14, 10:15-11:15 PST |
| Venue: |
Westin Market Street Hotel, Franciscan II |
Equifax Inc. implemented Oracle's Siebel Enterprise 8.0.0.5 to support its long-term product strategy and drive revenue through growth and innovation. In addition to an intuitive user interface and powerful up-sell/cross-sell features, the company’s call center agents now have access to a 360-degree view of the customer, independent of the channel.
The company’s focus has shifted to customer relationship management, resulting in increased customer satisfaction, loyalty and revenue. The New Product Development and Introduction (NPDI) cycle is now considerably shorter, and the application is fully integrated with the company's website via Service-Oriented Architecture (SOA) and Oracle Marketing Analytics. Learn more about the success story during our session.
Speakers: Vishy Natarajan, Equifax Inc.
Raghu Boddupally, Infosys Technologies
Enabling Human Capital in a Global Environment
| Schedule: |
Wednesday, October 14, 11:45-12:45 PST |
| Venue: |
Moscone West L2, Room 2012 |
The challenge of a global Human Resources Management System (HRMS) implementation is creating a common HR process or defining a "global template”. Convergence of various companies, cultures, countries and processes into one common global platform is a huge task.
Our session covers the merits, challenges and pitfalls of implementing a global HRMS system. It highlights inefficient processes and low productivity emerging from a distributed pre-implementation canvas of disparate data sources and procedures. In the current environment of increased mergers and acquisitions, several companies may be forced to embrace this project to compete and reap the benefits of consolidation.
Speakers: Malcolm Duncan, Weatherford International Inc.
Mukesh Nakra, Infosys Technologies
Cisco International - Constructing a Commerce Back-end to Support the Next Decade of Growth
| Schedule: |
Thursday, October 15, 10:30-11:30 PST |
| Venue: |
InterContinental Hotel-Telegraph Hill |
The goal of the Cisco International initiative was to help Cisco deliver products, services and software with a global focus in select high-growth and emerging countries.
Our session discusses Cisco’s journey of rolling out systems to support operations in emerging markets. It highlights the internal and external challenges of meeting local/legal requirements and the optimal approach. The session also illustrates the Oracle localization solutions and the approach for a global footprint.
Speakers: Venkata Krishnamurthy, Cisco Systems Inc.
Rajesh Ippil, Infosys Technologies
Prebuilt Siebel CRM and Billing Application Integration for Utilities
| Schedule: |
Thursday, October 15, 15:00-16:00 PST |
| Venue: |
Palace Hotel, Twin Peaks South |
Our session demonstrates how utility companies can buy and deploy packaged integrations that are configurable, upgradable and maintainable for end-to-end customer relationship management and billing processes.
The session illustrates how Oracle and Infosys are co-developing prebuilt integration of Oracle's Siebel Energy and Oracle Utilities Billing Applications, including SAP IS-U, by leveraging the Oracle Application Integration Architecture (AIA) and the Oracle AIA Utilities Foundation Pack. Learn about the scope, best practices and details of these process integration pack releases for order-to-bill, product lifecycle management, account lifecycle management and agent-assisted customer care processes.
Speakers: Eric-Thierry Martin, Oracle
Madhana O.R. Kumar, Infosys Technologies
Jump-Start Your Application Integration with a Best-of-Breed Reference Architecture
| Schedule: |
Thursday, October 15, 15:00-16:00 PST |
| Venue: |
Moscone West L3, Room 3010/3012 |
Companies with large application footprints must address the challenge of building integration processes across multiple applications. They typically use a ground-up infrastructure to meet these requirements via third-party integration tools. It actually adds to the architectural complexity and magnifies problems associated with point-to-point integrations. Typically, the root cause is associated with data quality and integrated business processes.
Our session discusses how Oracle Application Integration Architecture provides a better alternative for handling these two fundamental challenges.
Speaker: Rizwan MK, Infosys Technologies