Financial Services
Infosys' Financial Services practice has extensive experience in delivering business and technology Oracle solutions for financial services organizations.
Our globally distributed delivery capability has the flexibility, scalability and resilience to address global needs and business imperatives. Our expertise covers retail banking, investment banking, brokerage and trading, asset management, credit cards and wealth management.
Our Solution
Our Customer Data Integration (CDI) solution is a customized solution for wealth management and retail banking service providers. The solution leverages enterprise-wide customer information to improve customer experience, operations and services. It is based on Infosys' domain and technical knowledge, CDI best practices and Oracle's Siebel UCM technology platform.
Our Business Process Testing (BPT) Automation solution for Oracle's Siebel eFinance applications is an out-of-the-box testing automation platform that significantly reduces investments in the testing cycle. Using InFlux, Infosys' process mapping tool and HP's Business Process Testing tool, the solution ensures that Siebel applications are business-ready by undergoing multiple iterations of business process testing.
Our Enterprise Banking Analytics is a modular solution for financial service providers based on Oracle's Siebel CRM and Business Intelligence.
Case Study
US bank achieves two-fold improvement in productivity from a simplified customer service system.
Infosys partnered with one of the largest banks in the United States to enhance the productivity of the organization:
- Customer service representatives (CSRs) have a 360° view of customers to process service requests and provide personalized service support
- Scalability: CSRs can serve up to 45,000 new clients, improving productivity by 23%
- CSRs have time to build client relationships since 20% of the calls are self-serviced. Average call handling time reduced by 5%
- Total cost of ownership reduced by 35% by leveraging Infosys' Global Delivery Model
- Customer satisfaction increased by over 5% as 92% of service requests are serviced and closed within a day
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Learn more about Infosys' Financial Services industry offerings