Enterprises are under constant pressure to improve their case management and alert investigation practices to address inefficiencies, improve service quality, mitigate risks, and comply with regulatory mandates. Maintaining multiple point solutions for varied lines of business creates disparate ecosystems and data silos, apart from driving up the cost. To handle these challenges, enterprises are on the lookout for an effective case management offering that can provide a unified view, and better insight and control while remaining agile in an uncertain business environment.
Infosys Alert and Case Management System addresses the needs of tomorrow’s enterprises to improve operational efficiency, and increase productivity and visibility in the user servicing and investigation process. It supports end-to-end management of cases, alerts, and exceptions across departments – from data integration to investigation and final resolution.
Infosys Alert and Case Management System enables enterprises to unify, optimize, and control their core case management process. This flexible application can be configured and contextualized to address both specialized and generic needs of an enterprise across departments and business scenarios. The system increases operational efficiency, guarantees business agility, and provides better customer experience while facilitating continuous process improvement.
Infosys Alert and Case Management System has broader application capabilities. This product can cater not only to traditional case management scenarios but also support various business cases and requirements – such as service request management, investigation management, and incident management – across industry verticals.