Companies can serve customers better by integrating different channels such as mobile devices, self-service kiosks, interactive voice response (IVR) systems, and Internet protocol television (IPTV).
The Infosys mConnect is the mobile enterprise connectivity middleware from Infosys that provides a superior user experience across customer touchpoints without additional costs or resources. The context-aware, real-time enterprise middleware enables mobile services for websites and e-commerce platforms. It is designed to meet the needs of enterprises across B2B, B2C, and B2E segments.
The patent-pending technology of Infosys mConnect enables use of the functionality across industries and mobile devices. It accelerates time-to-market and minimizes maintenance costs by seamlessly integrating with back-end systems.
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Infosys mConnect Multichannel Middleware – Beta
By optimizing user experience across multiple mobile devices
By optimizing service delivery through the mobile channel
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