A North American company offering post-trade market infrastructure for the financial services industry wanted to capitalize on advances in automation, centralization, standardization, and streamlining of processes to provide secure services.
The enterprise wanted to implement Infrastructure-as-Code (IaC) in its multi-cloud infrastructure. In addition, the company wanted to implement infrastructure, storage, network, and business process automation in the hybrid cloud environment.
Key Challenges
- Lack of visibility into business processes
- Sub-par data analysis capabilities
- Semi-automated infrastructure management
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The Solution
Algorithms undertake anomaly detection and predictive analysis
The Infosys Polycloud Platform team implemented a feature-rich solution for active monitoring of incoming alerts and proactive IT infrastructure management:
- Self-healing – Automation of alerts and incidents minimized change requests and enabled auto-fulfilment of services
- Self-service – Self-help tools for end-users ensured autonomy and eliminated delays due to IT dependency
- Utilities – Automation of daily health check reports, weekend check-out activities, pre- and post-DR check-out, and pre- and post-patching checks simplified operations
- AI / ML solutions – Predictive algorithms automated anomaly detection and incident prediction
Intelligent operations drive self-healing of incoming alerts
Automation of infrastructure, storage, network, mainframes, and business processes in the hybrid cloud environment enabled continuous monitoring and proactive reporting. A Virtual Command Center improved observability, while dashboards facilitated root cause analysis, which enabled incident prevention.
Benefits
150+ automation use cases in production
MTTR reduced by 80%
100,000+ automated alerts and incidents per year
25 FTE savings in the last two years
